Night Service Manager - Roving position
About The Position
Lewis Apartment Communities is recruiting a full-time Night Service Manager – Roving to provide after-hours support and supervision at apartment communities throughout the greater Sacramento area, including Natomas, Roseville, Vacaville, Sacramento, and Antelope. The role travels between assigned communities, with mileage reimbursed for required travel. Shifts are eight hours and typically scheduled between 5:00 p.m. and 3:00 a.m.; days off are Monday and Tuesday, and weekend availability is required. The position takes a positive, proactive, customer-focused approach to enforcing community rules and regulations and assisting residents and guests. The role includes parking enforcement; walking property patrols to identify safety, maintenance, or other concerns; providing minor maintenance assistance and completing simple resident maintenance requests when appropriate; delivering notices and communications; responding professionally to resident concerns, complaints, and after-hours issues; and documenting incidents and important events. Other duties may be assigned.
Requirements
- Previous experience working directly with the public and/or customers.
- Strong customer service and interpersonal skills.
- Ability to handle stressful or challenging situations calmly and professionally.
- Ability to self-supervise and work independently.
- Strong judgment, dependability, and attention to detail.
- Ability to communicate effectively and complete clear documentation and incident reports.
- Valid California driver’s license and reliable transportation.
- Availability to work evenings and late into the night, travel between multiple communities, and work weekends.
- Ability to walk throughout apartment communities and use stairs.
Nice To Haves
- Previous military, public safety, law enforcement, security, and/or customer service management experience is highly preferred.
Responsibilities
- Enforce parking rules for resident, guest, and visitor vehicles.
- Conduct property patrols, walking assigned communities to identify safety, maintenance, or other concerns.
- Provide minor maintenance assistance and complete simple resident maintenance requests when appropriate.
- Deliver notices and other communications as needed.
- Respond professionally to resident concerns, complaints, and after-hours issues.
- Complete incident reports and document important events during each shift.
- Travel between assigned Lewis communities throughout the greater Sacramento area.
- Provide customer-focused service to Lewis residents and guests.
- Perform other duties as required.
Benefits
- Mileage reimbursement for required travel between assigned communities.
- $60 per month cellphone allowance.
- Annual bonus and raise potential.
- A variety of health benefits.
- 401(k) plan with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
