Night Operations Department Supervisor

Lowe's Home Centers•Missoula, MT

About The Position

The Night Operations Department Supervisor leads associates and oversees back-end operations during the overnight shift. The role is responsible for efficient receiving and stocking, freight flow, product assembly, area recovery, and delivery staging, while ensuring back-end activities do not interfere with customers’ ability to shop. The supervisor helps keep shelves replenished, products stocked and fronted according to planograms, top stock managed, and aisles clear and neat. This manager is often the only key-carrying manager in the building during the overnight shift. The supervisor assigns and redeploys team members to meet department needs, provides coaching and feedback, supports associate development, and addresses operational or associate-relations concerns. The position monitors performance, safety, security, and shrink-prevention practices; responds to unexpected events; and identifies ways to improve operational efficiency and the customer experience. As Manager-on-Duty, the supervisor provides leadership across the store, observes customer and associate interactions, supports staffing and service, shifts associates to areas of need, manages responses to call buttons, and ensures aisles remain clean and safe. The role also hands off shift observations to the next MOD and routes non-MOD activities to appropriate leaders.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
Five years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.

Responsibilities

Assign team members to activities, ensure adequate staffing, and redeploy associates as department needs change.
Participate in interviews and provide input into selection decisions for associates in the assigned area.
Connect with team members to understand challenges, elevate issues, and provide timely feedback, coaching, and recognition.
Support associate growth through coaching, performance feedback, and guidance; escalate associate-relations concerns when appropriate.
Coach the team on processes and operational efficiencies that prepare department areas for customer service and sales.
Monitor and drive achievement of operational performance metrics.
Identify barriers to operational processes or the customer experience, communicate them, and implement timely solutions.
Respond to unexpected events, such as callouts or unscheduled deliveries, by reprioritizing tasks.
Monitor safe use of store power equipment and address violations.
Maintain safety, security, and shrink-prevention practices, including securing and monitoring doors and gates and reporting signs of theft.
Conduct daily safety reviews, identify hazards, keep store areas clean and organized, and monitor for theft or security risks.
Recommend strategies to reduce unproductive time, waste, and product loss; analyze operations for ways to reduce customer impact.
Seek performance feedback, pursue self-development, build collaborative relationships with cross-functional partners, and adapt to challenges and organizational change.
Oversee back-end activities, including receiving and stocking inventory, product assembly, freight flow, area recovery, and delivery staging.
Ensure back-end operations do not impede customers’ ability to shop and drive the movement of product from receiving to sales departments.
Ensure products are stocked and fronted according to planograms, move top stock down when needed, identify low merchandise, and keep aisles clear.
Drive activities that support safe and efficient delivery, including picking and staging products.
As Manager-on-Duty, provide store-wide leadership for engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are prepared to deliver quality sales and service and that Specialty and Pro areas are staffed appropriately.
Shift associates to areas with high customer traffic or department hotspots and manage associate responses to call buttons.
Validate that aisles are clean, safe, and free of clutter; hand off shift observations to the next MOD.
Route non-MOD activities, including customer complaints, management approvals, and opening or closing activities, to appropriate leaders.
Perform other duties as assigned.