Night Operations Department Supervisor

Lowe's Home Centers•Charleston, SC

10d

About The Position

The Night Operations Department Supervisor leads overnight back-end operations, ensuring efficient freight flow, receiving and stocking, product assembly, area recovery, and delivery staging. The supervisor helps ensure that back-end work does not interfere with customers’ ability to shop, and that shelves and top stock are replenished, products are stocked and fronted according to planograms, aisles remain clear, and delivery activities are completed safely. During the overnight shift, this manager is often the only key-carrying manager in the building. The role also leads and develops associates, assigns work and coverage, monitors operational performance, promotes safety and security, addresses obstacles, and partners with other teams. As Manager-on-Duty, the supervisor provides store-wide leadership for engagement, customer service, staffing, and operational efficiency, and hands off shift observations to the next MOD. Other duties may be assigned.

Requirements

High school diploma or GED; General Studies or equivalent years of experience may substitute where applicable.
Five years of experience in a retail environment, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, ensure staffing coverage meets customer demand, and redeploy staff when needed.
Participate in interviews and provide input on selection decisions for associates in the assigned area.
Connect with team members to understand challenges and elevate issues when necessary.
Provide timely feedback, performance coaching, recognition, and guidance; partner with the ASM when formal disciplinary action is needed.
Encourage associates to share ideas and best practices, empower them to make decisions, and support their growth and development.
Identify associate relations concerns and take appropriate action, including escalating concerns to senior management or HR.
Coach the team to follow proper processes, achieve operational efficiencies, and prepare department areas for customer service and sales.
Monitor and drive achievement of operational performance metrics; identify barriers and implement timely solutions.
Respond to unexpected events, such as callouts, no-shows, or unscheduled deliveries, by reprioritizing work.
Monitor safe use of store power equipment and address violations.
Promote safety, security, and shrink prevention by securing and monitoring doors and gates, reporting suspected theft, maintaining inventory integrity, and conducting daily safety reviews.
Identify hazards, keep store areas clean and organized, and monitor for theft and security risks.
Recommend operational strategies to reduce unproductive time, waste, or product loss, and analyze activities to reduce customer impact.
Seek feedback and self-development opportunities, build collaborative cross-functional relationships, and adapt effectively to work challenges and organizational change.
Oversee and improve back-end operations, including receiving and stocking inventory, assembling product, controlling freight flow, area recovery, and delivery staging.
Ensure back-end operations do not impede customers’ ability to shop, and drive the movement of product from receiving to sales departments through freight unloading and stocking.
Ensure products are stocked and fronted according to planograms, move top stock down when needed, note low merchandise, and keep aisles clear and neat.
Drive activities that support an efficient and safe delivery process, including picking and staging product for delivery.
As Manager-on-Duty, provide store leadership for engagement, customer service, staffing, and operational efficiency; observe customer and associate interactions and provide in-the-moment coaching.
Ensure associates are prepared to deliver quality sales and service, and that Specialty and Pro areas are staffed appropriately for customer traffic.
Shift associates to high-traffic areas or department hotspots, manage associate responses to call buttons, and validate that aisles remain clean, safe, and free of clutter.
Hand off shift observations in person to the next MOD and funnel non-MOD activities to appropriate non-MOD leaders.