Night Operations Department Supervisor

Lowe's Home Centers•Wichita, KS

About The Position

The Night Operations Department Supervisor leads overnight back-end operations, coordinating associates and ensuring efficient freight flow, receiving, stocking, product staging, and area recovery. The role maintains store readiness while minimizing impacts on customers, keeping aisles clear and safe, replenishing shelves and top stock, and supporting safe delivery processes. During the overnight shift, this supervisor is often the only key-carrying manager in the building. The position also provides team leadership, coaching, performance feedback, associate development, operational oversight, safety and shrink prevention, and continuous improvement. As Manager-on-Duty, the supervisor provides leadership across the store, supports customer service and staffing, observes and coaches associates, responds to operational needs, and hands off shift observations to the next MOD. Other duties may be assigned.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
Five years of experience in a retail environment; five years of retail experience is also specified if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities, maintain staffing coverage for customer and department needs, and redeploy associates when necessary.
Participate in interviews and provide input into selection decisions for associates in the assigned area.
Connect with team members regularly, address challenges, provide timely feedback and performance coaching, and involve the ASM when formal disciplinary action is needed.
Encourage associates to share ideas and best practices, empower them to make decisions, recognize accomplishments, and support their growth and development.
Identify associate-relations concerns and take appropriate action, including escalating concerns to senior management or HR.
Coach the team to follow proper processes and achieve operational efficiencies, and drive achievement of operational performance metrics.
Identify barriers to operational processes or the customer experience, communicate them, and implement timely solutions.
Respond to unexpected events such as callouts, no-shows, or unscheduled deliveries by reprioritizing tasks.
Monitor the safe use of store power equipment and address violations.
Maintain safety, security, and shrink-prevention practices, including securing and monitoring doors and gates, reporting signs of theft, and protecting inventory and shrink-budget integrity.
Conduct daily safety reviews, identify hazards, keep store areas clean and organized, and monitor for theft and security risks.
Recommend and encourage strategies to reduce unproductive time, waste, and product loss; analyze operations to reduce impacts on customers.
Seek performance feedback, pursue self-development, build collaborative cross-functional relationships, and model adaptability to challenges and organizational change.
Oversee back-end operations such as receiving and stocking inventory, assembling product, controlling freight flow, area recovery, and delivery staging.
Ensure back-end work does not interfere with customers’ ability to shop, including keeping floors clear and products stocked.
Drive efficient movement of products from receiving to sales departments through freight unloading and stocking, and ensure shelves and top stock are replenished.
Ensure products are stocked and fronted according to planograms, move top stock down as needed, identify low merchandise, and keep aisles clear and neat.
Drive activities that support safe and efficient delivery processes, including picking and staging products for delivery.
As Manager-on-Duty, lead store engagement, customer service, staffing, and operational efficiency; walk the store and provide in-the-moment coaching.
Ensure associates are prepared to deliver quality sales and service, and that Specialty and Pro areas are appropriately staffed for customer traffic.
Shift associates to high-traffic areas or department hotspots, manage responses to call buttons, and validate that aisles are clean, safe, and uncluttered.
Hand off shift observations in person to the next MOD and direct non-MOD activities to appropriate leaders.