Night Operations Department Supervisor

Lowe's Companies, Inc.•Cincinnati, OH

About The Position

The Night Operations Department Supervisor leads overnight back-end operations, including receiving and stocking inventory, assembling products, controlling freight flow, recovering areas, and staging deliveries. The supervisor drives efficient product movement from receiving to sales departments so shelves and top stock are replenished, ensures products are stocked and fronted according to planograms, and keeps aisles clear and neat. The role ensures back-end activities do not interfere with customers’ ability to shop and supports an efficient, safe delivery process. During the overnight shift, this manager is often the only key-carrying manager in the building. The supervisor leads and develops team members, assigns work to meet customer and operational needs, provides coaching and feedback, and addresses associate concerns. The role monitors operational performance, safety, security, shrink prevention, and store readiness; responds to unexpected events; and identifies opportunities to improve processes and reduce waste or product loss. As Manager-on-Duty, the supervisor provides leadership across the store, supporting engagement, customer service, staffing, sales, and operational efficiency. This includes observing customer and associate interactions, coaching in the moment, adjusting staffing to respond to customer traffic, managing associate responses to call buttons, validating that aisles are safe and clear, and handing off observations to the next MOD.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
Five years of experience in a retail environment; the posting also states five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.

Responsibilities

Assign team members to activities, maintain appropriate staff coverage, and redeploy associates as department needs change.
Participate in interviews when appropriate and provide input into associate selection decisions.
Connect with team members to understand challenges and elevate issues when necessary.
Provide timely feedback, performance coaching, recognition, and guidance; partner with the ASM when formal disciplinary action is needed.
Encourage associates to share ideas and best practices, empower them to make decisions, and support their growth and development.
Identify associate relations concerns and take appropriate action, including escalating concerns to senior management or HR.
Coach the team on proper processes and operational efficiency, and monitor progress toward operational performance metrics.
Identify barriers to operational processes or the customer experience, communicate them, and implement timely solutions.
Respond to unexpected events, such as callouts, no-shows, and unscheduled deliveries, by reprioritizing work.
Monitor safe use of store power equipment and address violations.
Maintain safety, security, and shrink-prevention practices, including securing and monitoring doors and gates and reporting signs of theft.
Conduct daily safety reviews, identify hazards, maintain clean and organized areas, and monitor for security risks.
Recommend and encourage strategies to reduce unproductive time, waste, product loss, and negative customer impact.
Seek feedback, pursue self-development, build cross-functional relationships, and model adaptability to workplace challenges and organizational change.
Oversee back-end operations, including receiving and stocking inventory, assembling products, controlling freight flow, area recovery, and delivery staging.
Ensure back-end operations do not impede customers’ ability to shop and that the sales floor remains clear and stocked.
Drive efficient movement of freight from receiving to sales departments, including unloading and stocking, so shelves and top stock are replenished.
Ensure products are stocked and fronted according to planograms, move top stock down when needed, identify low merchandise, and keep aisles clear and neat.
Drive activities that support a safe and efficient delivery process, including picking and staging products.
As Manager-on-Duty, provide store-wide leadership over engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are prepared to deliver quality sales and service and that Specialty and Pro areas are staffed appropriately for customer traffic.
Shift associates to areas with high customer traffic or department hotspots as needed.
Manage associate responses to call buttons and validate that aisles are clean, safe, and free of clutter.
Hand off shift observations in person to the next MOD and direct non-MOD activities to appropriate leaders.
Perform other duties as assigned.