Night Manager (Facility Services)

City Wide Facility Solutions•Columbus, OH

About The Position

City Wide Facility Solutions is seeking a Night Manager to lead and support cleaning crews throughout the Greater Columbus market. The role supports contract compliance for designated building maintenance services and maintains working relationships between City Wide and its janitorial cleaning crews. The Night Manager reviews client scopes of work and confirms that service expectations are met. The position involves evening client site visits and requires close coordination with cleaning crews and the Facility Solutions Manager. The successful candidate is organized, dependable, detail-oriented, and comfortable working in a fast-paced environment. A two-week daytime training period is required before starting the evening-shift role.

Requirements

High school diploma or equivalent experience in the commercial janitorial services industry.
Fluent written and spoken English.
Highly detail-oriented, with excellent follow-through on commitments.
Positive, outgoing, and strong at building relationships.
Excellent verbal and strong written communication skills.
Comfortable using a smartphone and Outlook email.
Available for a two-week daytime training period before starting the evening-shift role.
Able to meet the stated physical demands, including lifting up to 25 pounds and driving at night.

Nice To Haves

Fluency in Spanish or Portuguese.

Responsibilities

Perform evening client site visits to ensure compliance with account scopes of work and company policies.
Become familiar with the buildings and labor network in the assigned territory.
Manage inspections, address complaints, and support new client starts to maintain high client satisfaction.
Build strong working relationships with janitorial cleaning crews by communicating client priorities and collaborating on solutions.
Communicate daily with the Facility Solutions Manager about issues requiring immediate attention, including a nightly recap by email or phone.
Ensure compliance with client policies and procedures and the proper use of approved cleaning tools and equipment.
Coach and support cleaning crews through performance feedback, problem resolution, and ongoing training.
Follow City Wide Columbus core values, including a two-hour response time for internal communication and a one-hour response time for client communication.
Perform additional duties as assigned.