Night Manager (Facility Services)

City Wide Facility Solutions•Columbus, OH

10d•$18 - $23

About The Position

City Wide Facility Solutions is seeking a Night Manager to lead and support cleaning crews throughout the Greater Columbus market. The role supports contract compliance for designated building maintenance services and maintains the working relationship between City Wide and its janitorial cleaning crews. The Night Manager reviews client scopes of work and confirms that service expectations are met. The position includes evening client site visits, inspections, complaint resolution, support for new client starts, and ongoing coaching and training for cleaning crews. The Night Manager communicates daily with the Facility Solutions Manager about issues requiring immediate attention and provides a nightly recap by email or phone. The role also requires adherence to client policies and procedures, proper use of approved cleaning tools and equipment, and prompt responses to internal and client communications. The position is full-time, with an eight-hour shift Monday through Friday. The employee must complete a two-week daytime training period before beginning the evening-shift role. Pay is $18–$23 per hour, based on experience.

Requirements

High school diploma or equivalent experience in the commercial janitorial services industry.
Fluent written and spoken English.
Highly detail-oriented, with excellent follow-through on commitments.
Positive, outgoing, and skilled at building relationships.
Excellent verbal and strong written communication skills.
Comfortable using a smartphone and Outlook email.
Available for a two-week daytime training period before starting the evening-shift role.
Able to meet the stated physical demands, including constant sitting, bending, standing, and walking; lifting up to 25 pounds; and driving at night.

Nice To Haves

Fluency in Spanish or Portuguese.

Responsibilities

Perform evening client site visits to verify compliance with account scopes of work and company policies.
Become familiar with the buildings and labor network in the assigned territory.
Manage inspections, address complaints, and support new client starts to maintain client satisfaction.
Build working relationships with janitorial cleaning crews by communicating client priorities and collaborating on solutions.
Communicate daily with the Facility Solutions Manager about issues requiring immediate attention, including a nightly recap by email or phone.
Ensure compliance with client policies and procedures and proper use of approved cleaning tools and equipment.
Coach and support cleaning crews through performance feedback, problem resolution, and ongoing training.
Follow City Wide Columbus core values and response-time expectations: two hours for internal communication and one hour for client communication.
Perform additional duties as assigned.