Night Manager- Bottleworks Hotel

Geronimo Hospitality Group•Indianapolis, IN

About The Position

The Night Manager at Bottleworks Hotel is responsible for all Night Audit functions and overnight Bell/Valet operations, and acts as Manager on Duty when senior managers are unavailable. The role protects the interests of the hotel and its guests overnight, maintains accurate financial and audit processes, supports guest service, and coordinates with hotel departments and leadership. The Night Manager also oversees and trains the Night Audit team and may participate in personnel decisions and corrective action.

Requirements

High school diploma or equivalent education.
Ability to handle cash and confidential information.
At least one year of hospitality experience and/or supervisory experience.
Ability to speak, read, write, and understand the primary language(s) used in the workplace.
Ability to read and write reports and business correspondence and communicate effectively with managers and other employees.
Basic computational ability.
Ability to operate a computer, calculator, copier, scanner, and fax.
Working knowledge and proficiency in Microsoft Office, including Word, Excel, and Outlook.
Attention to detail.
Knowledge of company products.
U.S. work authorization.

Nice To Haves

Bachelor’s degree in Hospitality or a related field.
Two to four years of experience in Front Desk, Guest Services, and/or Housekeeping, including at least two years of management experience.

Responsibilities

Act as liaison between the General Manager, Director of Rooms, Guest Services Manager, and Night Audit Team.
Oversee the Night Audit team and ensure hotel revenue and expense transactions are balanced accurately.
Oversee financial relationships with hotel and District vendors, including tracking and reconciling charges incurred by hotel guests.
Ensure guests are treated efficiently and courteously and that service standards are followed.
Provide guest service enrichment and recovery during the overnight shift as needed.
Coordinate with other hotel departments to support communication and guest satisfaction overnight.
Orient employees to company and department rules, policies, and procedures, and oversee training of new Night Audit employees.
Apply hotel personnel policies and administer prompt, fair, and consistent corrective action for policy violations as needed overnight.
Make employment and termination recommendations, including interviewing, hiring, evaluating, and disciplining personnel as appropriate.
Maintain a neat, clean, and professional appearance.
Perform other duties as assigned.