Hotel Night Manager

Hilton Garden Inn Pittsburgh Downtown/Revel + Roost•Pittsburgh, PA

2d•Onsite

About The Position

The Hilton Garden Inn Pittsburgh Downtown is seeking a Night Manager to oversee hotel operations during evening hours and provide overnight coverage for the Night Audit shift as needed. The Night Manager serves as Manager on Duty, leads the front office team, supports nightly operations, and helps ensure exceptional guest service, operational efficiency, and the safety and security of guests, Team Members, and the property. The hotel is locally owned and operated by Piatt Hotel Group, a family-owned management group with properties across Western Pennsylvania.

Requirements

Excellent leadership, communication, and guest service skills.
Ability to work independently and make sound decisions.
Strong organizational and problem-solving abilities.
Ability to remain calm in emergency or high-pressure situations.
Experience with Microsoft Office and hotel property management systems.
Attention to detail and strong accounting aptitude.
Availability to work primarily evening shifts transitioning into overnight hours, including weekends and holidays.
High school diploma or equivalent required.

Nice To Haves

At least two years of hotel Front Desk, Night Audit, or supervisory experience preferred.
Previous leadership experience in hotel operations strongly preferred.
Hilton PEP and Hilton brand experience preferred but not required.

Responsibilities

Oversee hotel operations during evening and overnight hours as needed.
Perform the Night Audit process as needed, including balancing daily transactions, reconciling accounts, and preparing daily reports.
Lead and support Front Desk Team Members, providing coaching and guidance as needed.
Respond promptly to guest requests, concerns, and service recovery situations.
Serve as the primary Manager on Duty during evening hours and make operational decisions independently.
Monitor hotel safety and security, respond to emergencies, and coordinate with emergency personnel when necessary.
Conduct nightly property inspections to ensure cleanliness, safety, and brand standards are maintained.
Assist with guest arrivals, departures, reservations, billing inquiries, and other Front Desk responsibilities.
Ensure accounting procedures, cash handling, and billing reconciliation are completed accurately.
Communicate evening and overnight activities and operational concerns to the daytime management team.
Assist with training and development of Front Desk and Night Audit Team Members.
Support other departments as needed to provide an exceptional guest experience.