Night Guest Laundry Attend-PT-102020

ESA Management•Miami, FL

1d•Onsite

About The Position

The Night Guest Laundry Attendant (NGLA) provides guests with a positive experience overnight by assisting with check-in and check-out, collecting payments, answering phones, and following company safety and security procedures. The role completes laundry and dishwashing tasks, stocks housekeeping and laundry areas, supports breakfast setup, and helps maintain the cleanliness of the hotel. The typical shift is 11:00 p.m. to 7:00 a.m.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Communicate proficiently in English with guests and associates.
Operate property management system technology.
Understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Complete routine reports and correspondence.
Perform basic arithmetic using whole numbers, common fractions, and decimals.
Use good judgment and address and resolve guest-related problems.
Frequently lift or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
May be asked to travel to additional locations within a reasonable geographic area.

Responsibilities

Provide a strong commitment to the best possible experience for guests and associates.
Assist guests overnight with check-in, check-out, and payment collection according to company procedures.
Process laundry, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms to maintain required PAR levels and brand standards.
Process reservations, registrations, payments, and departures according to company procedures.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct property tours to inspect cleanliness and collect trash, and identify maintenance needs.
Follow company policies and procedures, including reporting safety and security issues, cash handling, and key control.
Clean hotel areas as assigned, such as the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.
Answer phones and complete assigned shift reports and audit functions when necessary.