Night Guest Laundry Attend-PT-102020

Extended Stay America•Pleasanton, CA

About The Position

The Night Guest Laundry Attendant (NGLA) provides a positive experience for guests and associates while assisting guests overnight. The role handles guest check-in and checkout, reservations, registrations, payments, and departures in accordance with company guidelines. It also completes laundry and dishwashing duties, maintains supplies, supports the grab-and-go breakfast, and conducts property tours to check cleanliness, trash, and maintenance needs. The attendant follows company safety, security, cash-handling, and key-control procedures and may clean other hotel areas as assigned. The typical shift is 11:00 p.m. to 7:00 a.m.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Proficient English communication skills to interact with guests and associates.
Ability to operate property management system technology and complete shift reports and audit functions when necessary and assigned.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform arithmetic using whole numbers, common fractions, and decimals.
Good judgment and ability to manage problems and resolve guest-related issues.
Ability to lift and/or move laundry and dishes up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
Ability to perform the physical and environmental tasks described, including navigating the hotel, bending, and working in potentially wet, noisy, or outdoor conditions.

Responsibilities

Demonstrate and promote a commitment to providing the best possible experience for guests and associates.
Assist overnight guests with check-in and checkout and collect payment according to company procedures.
Process reservations, registrations, payments, and departures according to company guidelines.
Process laundry, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware according to company standards.
Stock housekeeping carts, cart rooms, and laundry rooms to maintain required PAR levels and meet brand standards.
Set up and maintain the grab-and-go breakfast in accordance with brand standards.
Conduct periodic tours of the property to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including promptly reporting safety and security issues and complying with cash-handling and key-control requirements.
Clean hotel areas as assigned, which may include the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.