Night Guest Laundry Attend-PT-102020

ESA Management•Ramsey, NJ

About The Position

The Night Guest Laundry Attendant provides overnight guest assistance and supports hotel operations by handling guest check-in and checkout, collecting payments, completing laundry and dishwashing tasks, and maintaining safety, security, and cleanliness. The role also supports reservations, breakfast setup, stocking, and property inspections in accordance with company and brand standards. The typical shift is 11:00 p.m. to 7:00 a.m.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Understand and communicate in English proficiently to interact with guests and associates.
Ability to operate property management system technology.
Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to exercise good judgment and resolve guest-related issues.
Ability to lift or move laundry and dishes weighing up to 25 pounds and push or pull carts weighing up to 50 pounds.
Ability to remain stationary, navigate the hotel, handle and reach objects and controls, and frequently bend to access low areas.

Responsibilities

Provide a strong experience for guests and associates.
Assist guests overnight with check-in, checkout, and payment collection in accordance with company procedures.
Process laundry, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
Wash, dry, and package dishware in accordance with company standards.
Stock housekeeping carts, cart rooms, and laundry rooms to maintain required PAR levels.
Process reservations, registrations, payments, and departures in accordance with company procedures.
Set up and maintain the grab-and-go breakfast according to brand standards.
Conduct property tours to inspect cleanliness, collect trash, and identify maintenance needs.
Follow company policies and procedures, including reporting safety and security issues, cash handling, and key control.
Clean hotel areas as assigned, which may include the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
Maintain overall hotel cleanliness and perform other duties requested by management.
Use the property management system, complete shift reports, and perform audit functions when assigned.
Address and resolve guest-related problems and issues.