Night Guest Laundry Attend-PT-102020
About The Position
The Night Guest Laundry Attendant (NGLA) demonstrates and promotes a strong commitment to providing the best possible experience for guests and associates. The role assists guests overnight, including checking guests in and out and collecting payment, and is responsible for laundry and dishware processing, answering phones, and maintaining safety and security procedures in accordance with company guidelines and standards. The associate stocks housekeeping carts, cart rooms, and laundry rooms; sets up and maintains grab-and-go breakfast; and conducts property tours to inspect cleanliness, collect trash, and identify maintenance needs. The role may also assist with cleaning hotel areas as assigned and is responsible for overall hotel cleanliness. The typical shift is 11:00 p.m. to 7:00 a.m.
Requirements
- High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
- Understand and communicate in English proficiently to interact with guests and associates.
- Ability to operate property management system technology.
- Ability to understand and follow safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to complete routine reports and correspondence.
- Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
- Apply good judgment and manage, address, and resolve guest-related issues.
- Frequently lift and/or move laundry and dishes weighing up to 25 pounds and occasionally push or pull carts weighing up to 50 pounds.
- Ability to perform the physical and environmental duties described for the role, including navigating the hotel, bending, and working in specified conditions.
Responsibilities
- Provide guests and associates with the best possible experience.
- Assist guests overnight, including checking guests in and out and collecting payment according to company procedures.
- Process laundry, including treating stains and washing, drying, and folding linens, terry, blankets, coverlets, and shower curtains.
- Wash, dry, and package dishware according to company standards.
- Stock housekeeping carts, cart rooms, and laundry rooms with appropriate products and maintain required PAR levels throughout the building.
- Process reservations, registrations, payments, and departures according to company procedures.
- Set up and maintain grab-and-go breakfast according to brand standards.
- Conduct periodic property tours to inspect cleanliness, collect trash, and identify maintenance needs.
- Follow company policies and procedures, including reporting safety and security issues, cash handling, and key control.
- Assist with cleaning hotel areas as assigned, including the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
- Maintain overall hotel cleanliness and perform other duties requested by management.
- Answer phones.
- Complete shift reports and perform the audit function when necessary and assigned.
Benefits
- Weekly pay
- Competitive wages
- Great working environment
- Employee recognition programs
- Vision insurance
- 401(k) savings plan
- Employee Assistance Program (EAP)
- Employee perks program offering discounts to major companies
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
