Night Auditor

Property Management•Lone Tree, CO

19d

About The Position

The Night Auditor completes nightly audit functions while providing exceptional guest service at the hotel front desk during the overnight shift. The role also supports guest check-ins and check-outs, processes reservations, responds to inquiries, and helps maintain a safe, clean, and welcoming environment. The Night Auditor handles cash and shift records, communicates important information across hotel teams and shifts, and works with other departments to provide high-quality customer service. Other duties may be assigned by management.

Responsibilities

Complete nightly audit functions and prepare daily night audit reports.
Provide front desk service during the overnight shift, including greeting guests, registering them, assigning rooms, and processing check-ins and check-outs.
Process guest registrations and collect payment.
Process reservations and prepare express checkout folios.
Count cash and maintain the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
Check the front desk log for problems, special requests, and other relevant information.
Maintain room status inventory.
Communicate pertinent shift information to the Front Office Manager, General Manager, other desk staff, and the incoming shift.
Maintain and clean the lobby and bathroom as needed.
Answer questions about hotel services, guest registration, local shopping, dining, entertainment, and travel directions.
Explain in-room and hotel features.
Work with all hotel departments to support high-quality customer service.
Keep guest security in mind and help create a safe, clean, and friendly work environment.
Perform other duties as assigned by management.