Night Auditor

Jiten Hotel Management Inc • Boston, MA

11d

About The Position

The Night Auditor works Friday, Saturday, and Sunday nights from 11 p.m. to 7 a.m. This role welcomes guests and completes registration and checkout, handles guest payments, provides hotel and local-area information, promotes hotel services, responds to guest requests and concerns, and relays messages to guests.

Requirements

• High school diploma or GED required.
• Excellent customer service focus.
• Pleasant, professional, and helpful demeanor.
• Able to work a flexible schedule that includes nights, weekends, and holidays.
• Requires standing to a significant degree.

Nice To Haves

• Post-high-school education or training preferred.

Responsibilities

• Greet guests and complete registration, including entering and retrieving information in the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and directing guests to their rooms or arranging a bell person escort.
• Assist guests with checkout by ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording payments, converting foreign currency, making change, and processing gift certificates and cards.
• Maintain thorough knowledge of hotel information, including room categories, rates, packages, promotions, the local area, and other product details, and answer guest questions.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and resolve or negotiate solutions to achieve guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED