Night Auditor

Lodging Dynamics•Anaheim, CA

25d•$19 - $20

About The Position

The Night Auditor works at the Four Points by Sheraton Anaheim, welcoming guests, checking them in, and providing information to support their stay. The role handles guest questions and complaints, responds to requests and emergencies, answers phones, and makes reservations. It also includes processing invoices, posting vendor checks, distributing employee checks, reconciling accounts, and confirming that other departments have completed end-of-day work. The Night Auditor schedules wake-up calls and reservations for the following day. During the first few months, the employee will learn about the hotel and its amenities, assist the front desk team, and help deliver strong guest service. The position is described as a key contributor to the overall guest experience.

Requirements

Excellent communication and math skills.
At least 2 years of experience in customer service or hospitality.
Ability to learn computer functions and other on-the-job skills.
Strong attention to detail.
Good problem-solving skills.
Ability to multitask.
Solid and exceptional customer service skills.
Strong written and verbal communication skills.

Responsibilities

Greet arriving guests, check them in, and provide information they need to enjoy their stay.
Process invoices, post checks to vendors, and distribute employee checks.
Respond to guest complaints, requests, and emergencies.
Reconcile all accounts in a timely manner.
Verify that other departments have completed their end-of-day work.
Schedule guest wake-up calls and reservations for the following day.
Respond to guest inquiries, concerns, and complaints as needed.
Answer phones and place reservations.
Learn about the hotel and its amenities and assist the front desk team.