Night Auditor

Indus Hotel Corp•Columbus, OH

26d

About The Position

The Night Auditor performs normal front desk duties and completes nightly audit procedures in accordance with brand and hotel standards. Responsibilities include guest check-in and check-out, making reservations, answering phone calls, valet duties, delivering guest folios, and restocking the suite shop. The role requires professional and courteous interactions with guests and associates, clear communication across shifts, adaptability, and the ability to resolve routine problems. Most tasks are performed in a team environment with minimal direct supervision.

Requirements

Good verbal and written communication skills.
Basic computational ability.
Ability to speak, read, write, and understand English.
Ability to work with staff who speak different languages, respond to common customer inquiries or complaints, and present information effectively to executive staff.
Ability to perform essential duties satisfactorily, work in a team environment with minimal direct supervision, solve routine job problems, and ask for help when needed.
Maintain professional conduct and treat guests and associates with courtesy and respect.
Meet hotel standards for work procedures, dress, grooming, punctuality, and attendance; adapt to changes and be willing to learn or improve skills.

Nice To Haves

Prior hotel experience.
OnQ training.
Audit or front desk experience.

Responsibilities

Check guests in and out, make reservations, answer phone calls, and valet cars.
Complete nightly audit procedures according to hotel standards and checklist directions.
Count the cash drawer at the beginning and end of the shift and drop money in the safe.
Oversee the check pool, fitness center, and breakfast area throughout the shift.
Communicate with the prior shift about relevant information and with the next shift about items they need to know.
Print downtime, guest request/comment, CRM, available rooms, occupied rooms, and other required reports.
Check in remaining guests who have not arrived before 12 PM and enter outstanding wake-up calls from the second-shift sheet.
Complete the valet report and distribute copies to Valet, the audit packet, and the AM Shift.
Check the fax machine for incoming faxes and review the sales resume packet to become familiar with in-house groups.
Print folios (zip outs), deliver express checkout folios before 4 AM, and deliver folios under the doors of due-out rooms.
Email required reports to the Corporate Office and roll over M3 after the audit is completed.
Report no-shows to housekeeping and place audit paperwork in a manila envelope.
Restock the suite shop drink cooler, guest amenities drawer, print paper, and key packets.
Clean the desk area, back office, and lobby areas.
Perform other duties and responsibilities as designated.