Night Auditor
Atira Hotels•Clinton, NJ
•$17 - $19•Onsite
About The Position
The Night Auditor provides excellent customer service, manages reservations, and maintains professional relationships with hotel guests. The role includes clerical work, prompt and courteous handling of guest inquiries and issues, processing financial transactions, and preparing accurate nightly audits. The position is part-time at Towne Place Suites Clinton in Clinton, New Jersey, with a schedule of 11 p.m. to 7 a.m.
Requirements
- High school graduate or equivalent.
- Excellent communication and public relations skills.
- Well organized and attentive to detail.
- Willingness to assist others.
- Strong typing abilities and proficiency with a PC, calculator, and office equipment.
- Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.
Nice To Haves
- Customer service experience.
- Data entry experience.
Responsibilities
- Receive and process reservations by phone, fax, and mail; enter reservations into the computer system and provide additional information.
- Verify pricing, discounts, and billing information; inform customers about room features and availability; maintain reservation files and resolve reservation-related problems.
- Check guests in and out efficiently, process payments, and post applicable charges.
- Inform customers of credit holds and conduct customer surveys.
- Respond promptly and courteously to guest questions, requests, and problems, and keep customers informed about company policies, procedures, and account statuses.
- Provide superior customer service to maintain the company’s professional reputation.
- Assist and support area personnel as needed.
- Coordinate with the Accounting Department regarding customer credit status.
- Keep management informed of area activities and significant problems.
- Attend and participate in meetings as required.
- Safeguard guest information, including personal information, addresses, room numbers, and credit card numbers.
- Perform other tasks and duties as assigned by the manager or supervisor.
- Handle financial transactions and reports and ensure the accuracy of the hotel’s nightly audit.
Benefits
- Employee assistance program
- Paid training
- Professional development assistance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Part-time
Education Level
High school or GED
