Night Auditor

Charlestowne Hotels•Granville, OH

11d

About The Position

As a Guest Service Representative conducting Night Audit, the Night Auditor handles both guest service and accounting duties. The role oversees the auditing, posting, and balancing of daily financial transactions to support guest service and hotel profitability. By reconciling daily revenue and expenses, the Night Auditor helps ensure guests are billed correctly and credit card transactions are accurately recorded. The role also greets, registers, and checks guests out of the hotel. The Night Auditor audits and balances daily cashier work, posts room fees, taxes, and other paid services to guest accounts, verifies account entries and credit card transactions, resolves discrepancies, checks cash postings and cashier drops, and prepares and organizes daily hotel reports and transaction paperwork. The position also performs the duties of a Guest Service Representative, including reservations, guest check-in and checkout, responding to guest requests, collecting payments, and maintaining the front desk and nearby lobby area.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
Significant attention to detail.
Ability to operate front desk equipment, including a computer, switchboard, and credit card machines.
Understanding of basic math skills.
Good verbal and guest interaction skills.
Ability to collect money and issue change where applicable.
Ability to work as a cohesive team member and relay information appropriately from shift to shift.
Must be able to stand for several hours at a time.
May be required to lift items up to 25 lbs.

Responsibilities

Audit, post, and balance daily cashier work for the hotel.
Post room fees, related taxes, and charges for paid services to guest accounts daily.
Verify account entries are balanced; note and settle audit discrepancies to resolve guest accounts.
Follow hotel billing standards and prepare financial reports detailing hotel performance for distribution to appropriate departments.
Reconcile the credit card system to daily transaction lists.
Verify cash postings and cashier drops for accuracy.
Complete the daily hotel turnover and compile and organize transaction paperwork as directed by management.
Greet guests pleasantly and professionally.
Complete guest registration and check-out procedures.
Answer and transfer telephone calls and take messages when applicable.
Make hotel reservations, including changes and cancellations.
Follow proper credit card procedures.
Maintain an accurate bank during the shift and use the correct vouchers for specified transactions.
Respond to guest needs and requests promptly and follow up to confirm they have been addressed to guest satisfaction.
Understand hotel services and programs and know the geographical area and points of interest.
File appropriate paperwork as directed and keep the front desk adequately stocked with supplies.
Understand hotel emergency procedures and evacuation protocols.
Collect guest payments at check-in and check-out and make changes as necessary.
Keep the Front Office and nearby lobby area clean, vacuumed, and dusted daily.
Follow company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to the manager.
Maintain a clean and professional uniform and personal appearance.
Protect confidential proprietary information and company assets.
Communicate clearly and professionally with others.
Establish and maintain open, collaborative relationships with employees and fellow management team members.
Perform other reasonable job duties as requested.