Night Auditor

Commonwealth Hotels • Memphis, TN

14d • Onsite

About The Position

The Night Auditor works part-time at the Courtyard Memphis East Bill Morris Parkway, delivering guest service during overnight hours and helping ensure a seamless guest experience from check-in through check-out. The role serves a diverse range of travelers and supports hotel operations by managing front desk needs, guest requests, payments, reservations, and records. The position also involves coordinating with other hotel departments, promoting hotel services, and following safety and security procedures.

Requirements

• Previous experience in a customer-facing role, such as hospitality, retail, or food service, is often required or preferred.
• Strong interpersonal skills and a focus on exceptional service.
• Familiarity with computers and software systems, especially reservation or property management systems.
• Strong verbal and written communication skills.
• Flexibility to work weekends and holidays.
• High school diploma or equivalent.

Nice To Haves

• Hospitality or front desk experience.
• Experience handling guest complaints or resolving conflicts calmly and effectively.
• Experience managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously.
• Experience working irregular hours, including evening, weekend, or holiday shifts.

Responsibilities

• Assist guests efficiently with check-in and check-out.
• Handle room reservations, cancellations, and modifications accurately and maintain up-to-date records.
• Respond promptly and professionally to guest inquiries, complaints, and special requests.
• Process room charges, deposits, and refunds accurately and in accordance with hotel policies.
• Coordinate with departments such as housekeeping and maintenance to address guest needs and resolve issues.
• Provide information about hotel services, amenities, local attractions, and transportation options.
• Resolve guest concerns or complaints and escalate issues when necessary.
• Maintain accurate, organized records of guest stays, payments, and interactions in the property management system.
• Upsell rooms and promote hotel amenities, including dining options and event spaces.
• Follow safety and security protocols, verify guest identification, and monitor for suspicious activity.

Benefits

• Hotel, food, and beverage discounts for personal travel.
• Online training courses.
• Employee Assistance Program.
• Jury duty leave.
• Bereavement leave.
• Professional growth and career development opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED