Night Auditor

Spire Hospitality•Detroit, MI

20d

About The Position

The Night Auditor provides guest service while maintaining operational functionality during the shift. The role prepares and balances daily food and beverage revenue reports and property management system (PMS) reports for revenue and settlement accounts; makes PMS corrections and adjustments; addresses computer problems; and records revenue, expenses, and allowances to generate daily reports. The position also handles guest check-ins and check-outs, answers phone calls, and resolves guest concerns through attentive service recovery. The position requires standing for most of the shift and moving throughout guest services and restaurant/bar areas. The role is part of the Hilton Garden Inn Detroit Downtown, managed by SPIRE Hospitality.

Requirements

High school diploma or equivalent.
One year of experience as a Guest Services Agent.
Knowledge of accounting operations, such as accounts receivable, accounts payable, and server service fees.
Basic mathematical skills for preparing financial reports.
Comfort and proficiency working with computers and MS Suite, including Outlook, Word, and Excel.
CPR/First Aid Certification.
Ability to lift, carry, push, or pull 10 pounds.
Ability to stand and move about guest services and restaurant/bar areas throughout the shift, with standing required for the majority of the shift.

Nice To Haves

Hotel experience preferred.

Responsibilities

Respond promptly and effectively to guest questions and requests, delivering courteous service and care.
Prepare daily Food & Beverage revenue reports and create and balance PMS reports for revenue and settlement accounts.
Make corrections and adjustments via the PMS and handle computer problems that occur during the shift.
Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and Daily Restaurant Summary.
Conduct guest check-ins and check-outs efficiently and answer phone calls professionally and courteously.
Resolve guest concerns through attentive service recovery.