Night Auditor

DoubleTree•South Bend, IN

48d•Onsite

About The Position

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Join the DoubleTree by Hilton South Bend as a Night Auditor, where you will play a key role in ensuring the smooth operation of our hotel during the overnight hours. This position offers a unique blend of customer service and financial auditing responsibilities, providing a supportive environment for both guests and staff while maintaining accurate records and transactions.

Requirements

High school diploma or equivalent.
Previous experience in hospitality or customer service preferred.
Strong attention to detail and accuracy in handling financial data.
Ability to work overnight shifts, including weekends and holidays.
Excellent communication and interpersonal skills.
Proficiency with basic computer applications and hotel management software is a plus.
Ability to work independently with minimal supervision.
Computer knowledge/skills required.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must be willing to cross train in other accounting or hotel-related areas.
Must be able to prioritize job functions in order to meet deadlines.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Embassy Suites by Hilton Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with AFP Management standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Nice To Haves

Previous experience in hospitality or customer service preferred.
Guest Service Experience preferred.
Proficiency with basic computer applications and hotel management software is a plus.

Responsibilities

Perform nightly audits of all hotel accounts and transactions to ensure accuracy and completeness.
Reconcile daily financial reports and prepare related documentation for management review.
Assist with guest check-in and check-out during overnight hours, providing exceptional customer service.
Handle guest inquiries and resolve any issues or complaints professionally and promptly.
Monitor the property for safety and security concerns throughout the night.
Coordinate with other departments to maintain effective communication and operations.
Prepare and submit reports related to occupancy, revenue, and discrepancies as required.
Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
Ensure accuracy of all numbers reported including statistics.
Input and update financial information into corporate communications network.
Perform daily, weekly, monthly and annual data processing system functions as required.
Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
Ensure overall guest satisfaction.
Respond to governmental inquiries upon receipt.
Handle guest requests.
Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
Audit and reconcile financial and statistical reports.
Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
Prepare and distribute month-end reports.