Night Auditor

WSLM Recruiting • West Valley City, UT

19d

About The Position

The Night Auditor works overnight at TownePlace Suites West Valley City, keeping hotel operations running smoothly while providing friendly, professional service to guests. The role combines front-desk guest service with administrative and accounting responsibilities, including night audits, financial documentation, cash handling, and preparation of the front desk for the morning team. The Night Auditor also serves as Manager on Duty and responds to guest concerns and emergencies.

The position is suited to a dependable, detail-oriented person who is comfortable working independently. Overnight availability is required, including some weekends and holidays as needed. The role involves frequent walking and standing, bending, stooping, sitting, and reaching, and occasionally lifting items up to 25 pounds. Reasonable accommodations may be made for qualified individuals.

Requirements

• High school diploma or equivalent preferred.
• Previous customer service experience preferred.
• Experience in a hotel, front desk, night audit, or similar role preferred.
• Basic understanding of hotel operations and front desk procedures.
• Strong attention to detail and accuracy when handling financial transactions.
• Ability to provide professional, courteous service to guests and coworkers.
• Basic computer skills and ability to learn property management and reporting systems.
• Ability to remain calm and professional when responding to guest concerns or unexpected situations.
• Understanding of and commitment to excellent customer service.
• Availability to work overnight shifts, including some weekends and holidays as needed.
• Ability to frequently walk and stand, and to bend, stoop, sit, and reach throughout the shift.
• Ability to occasionally lift items weighing up to 25 pounds.

Responsibilities

• Welcome and register late-arriving guests, assign rooms, and accommodate special requests when possible.
• Check guests out efficiently and professionally.
• Assist with reservations, pre-registration, and room assignments.
• Respond to overnight guest questions, requests, concerns, and emergencies.
• Serve as Manager on Duty and assist with resolving guest concerns.
• Audit group accounts to ensure postings align with applicable sales contracts.
• Run night audit reports and complete required accounting documentation.
• Follow established cash-handling, credit, and check-cashing procedures.
• Complete daily front desk and night audit checklists accurately.
• Operate the hotel's property management system and follow brand-specific front desk requirements.
• Stay informed about current hotel promotions, services, and amenities.
• Demonstrate Western States Lodging & Management hospitality and service standards.
• Help ensure the hotel transitions smoothly between business days and that the front desk is organized for the morning team.

Benefits

• 401(k) with dollar-for-dollar company match up to 4%.
• Hotel discounts at select Western States Lodging & Management properties.
• Eligible full-time associates may receive medical, dental, and vision insurance plans, plus Health Savings Account options.
• Optional supplemental benefits, including accident, critical illness, and hospital indemnity coverage.
• Personal Time Off (PTO) and vacation benefits.
• Opportunities for professional development and long-term career growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED