Night Auditor

Marcus Corporation • Chicago, IL

25d

About The Position

AC Hotel Chicago Downtown is seeking a Night Auditor to welcome guests, provide prompt and courteous service, support a positive guest experience, and encourage guests to return. The 226-room hotel is part of Marcus Hotels & Resorts and is located near Chicago’s Magnificent Mile. The role combines guest service with nightly financial auditing and administrative responsibilities, including balancing revenue and settlement accounts and preparing reports for the next day’s operations.

Requirements

• High school diploma or equivalent.
• Prior work experience in a guest or customer service position; hospitality experience is preferred.
• Ability to work independently and exercise good judgment, problem-solving, and decision-making skills.
• Ability to read, listen, and communicate effectively in English, verbally and in writing.
• Excellent customer service and communication skills.
• Ability to access and accurately enter information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.
• Ability to work a varied schedule that includes days, evenings, weekends, and holidays, and to work under pressure.

Nice To Haves

• Prior customer service experience in the hospitality industry.

Responsibilities

• Deliver exceptional guest experiences from check-in through checkout.
• Handle reservations, guest inquiries, and complaints using hotel systems.
• Prepare daily restaurant revenue report data by auditing Micros tapes and journals, including revenue, covers, server fees, tips paid out, and settlements by tape and cashier.
• Run audit reports and journals from the Front Office mainframe, Micros computer, and credit card system.
• Make corrections and adjustments and handle computer problems that occur during the shift.
• Enter revenue, expenses, and allowances on the PC to generate daily reports, including the Guest Ledger summary and Daily restaurant summary.
• Resolve guest issues effectively while maintaining composure and professionalism under pressure.
• Build guest relationships through personalized service and local knowledge.
• Communicate effectively with guests in person and by phone.
• Manage financial transactions accurately and handle cash responsibilities.
• Multitask and prioritize duties in a fast-paced environment.
• Perform administrative duties that support hotel operations.
• Balance nightly revenue and settlement accounts, maintain files, and reset the system for next-day operations.

Benefits

• Room discounts at Marcus Hotels & Resorts and Marriott worldwide locations.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
• Two-for-one movie theater coupons at Marcus Theatres.
• Career growth and the ability to transfer between properties while maintaining service with the company.
• Paid time off.
• Medical, dental, and vision insurance offered after 30 days of employment.
• Company-paid life insurance.
• Employee assistance program.
• 401(k) with employer match.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED