Night Auditor

Blue Sky Hospitality Solutions•Uniondale, NY

11d•Onsite

About The Position

Fairfield Inn & Suites by Marriott in Plainville, CT, is seeking a dependable, detail-oriented, and customer-focused Night Auditor for its Front Office team. The Night Auditor oversees hotel operations during overnight hours, provides guest service, ensures the accuracy of daily financial transactions, and prepares the property for the following business day. The role requires professionalism, organization, trustworthiness, and the ability to work independently while maintaining Marriott’s standards of hospitality and guest satisfaction. The position combines front desk and guest services, daily night audit and financial responsibilities, and overnight hotel operations. Duties include checking guests in and out, responding to guest needs, reconciling accounts and financial records using Marriott’s STAY property management system, monitoring hotel activity and safety, documenting incidents, and preparing the front desk for the morning shift. The role also includes assisting with breakfast setup as assigned.

Requirements

High school diploma or equivalent required.
Basic accounting, cash-handling, and computer skills.
Strong written and verbal communication skills.
Ability to multitask, prioritize responsibilities, and solve problems independently.
Excellent attention to detail and accuracy.
Dependable and punctual, with comfort working independently overnight.
Ability to remain calm and professional during emergencies or difficult guest interactions.
Availability to work weekends, holidays, and overnight shifts as scheduled.

Nice To Haves

Previous hotel front desk or night audit experience preferred.
Experience with Marriott FOSSE strongly preferred.

Responsibilities

Provide friendly, professional, and efficient service to guests.
Perform guest check-ins and check-outs.
Answer incoming telephone calls and respond to guest inquiries.
Handle guest complaints and service requests promptly and professionally.
Verify guest identification, payment information, and reservation details.
Recognize Marriott Bonvoy members appropriately and promote enrollment to eligible guests.
Maintain a clean, organized, and professional front desk and lobby area.
Complete the daily night audit using Marriott’s STAY property management system.
Review and reconcile guest accounts, room charges, payments, and adjustments.
Verify room rates, tax exemptions, and billing accuracy.
Balance credit card transactions, cash payments, and other financial records.
Investigate and report discrepancies to management.
Generate and distribute daily revenue, occupancy, and operational reports.
Complete the end-of-day process accurately and on schedule.
Handle financial information confidentially.
Monitor hotel activity and maintain a safe and secure environment.
Conduct assigned property walkthroughs and report safety or maintenance concerns.
Respond appropriately to emergencies, alarms, and guest disturbances.
Monitor arrivals, departures, no-shows, and room availability.
Communicate important overnight incidents to the incoming shift and management.
Document guest concerns and maintenance requests in the appropriate hotel systems.
Assist with breakfast setup and preparation as assigned.
Ensure the front desk is fully prepared for the morning shift.