Night Auditor

AC Hotels by Marriott (Crestline Hotels and Resorts)•Portland, ME

15d•$20 - $20

About The Position

The Night Auditor serves as an ambassador for the hotel, handling guest check-ins and check-outs, answering incoming calls, and upholding guest service standards. The role performs nightly accounting and may assist housekeeping as a runner during the midnight shift. It involves calculating, classifying, recording, posting, and verifying numerical data to maintain complete financial records, including checking the accuracy of transactions recorded by other employees. The position works overnight from 11 p.m. to 7 a.m. and uses the hotel’s property management and point-of-sale systems to audit accounts, balance transactions, run end-of-day procedures, produce and distribute reports, and prepare for the next shift. The Night Auditor also responds to guest concerns, maintains knowledge of hotel services and operations, keeps assigned areas organized, and reports maintenance needs.

Requirements

High school graduate or General Education Degree (GED).
One year of previous experience in a similar hotel position.
Ability to work the overnight shift from 11 p.m. to 7 a.m.
Basic computer skills.

Responsibilities

Resolve guest complaints and ensure guest satisfaction.
Maintain knowledge of hotel features and services, room types and locations, rates and promotions, house count, expected arrivals and departures, room availability, and scheduled group activities.
Maintain cleanliness, sanitation, and organization of assigned work areas.
Pick up, count, and maintain the bank, keeping it secure.
Read the log book daily and record pertinent information in it.
Process currency exchanges and payments to guest accounts.
Process adjustments, rebates, paid-outs, and credits as required.
Operate the Property Management System (PMS) and maintain system security.
Verify and correct the Room Rate Report.
Post and audit banquet charges.
Adjust outside vendor activity.
Reconcile telephone calls and miscellaneous accounts.
Back up computer system files.
Verify that checks are closed and close and log any open checks in the Point of Sale (POS) system.
Print Food & Beverage end-of-day reports.
Audit Food & Beverage and Rooms cashier work and correct discrepancies.
Audit miscellaneous charges, including banquets and bars.
Verify package postings on house accounts.
Enter sales figures into the PMS and balance all accounts.
Run Room & Tax and verify that all room rates have posted.
Verify cashier reports against the drop log and paperwork.
Record room statistics.
Close the POS system after all work is balanced.
Run the end-of-day program and close the day.
Check that system interfaces are up and running.
Run daily Flash Reports and distribute them as appropriate.
Run morning and backup reports and distribute them as appropriate.
Print and distribute express checkout folios.
Sign out and brief the relief employee.
Review the Night Audit checklist and verify that all work is complete.
Restock printers.
Complete and deposit payments and corresponding checks.
Review assignment status and follow-up actions with the oncoming supervisor.
Document maintenance needs on work orders and submit them to a manager or supervisor.
Attend monthly department meetings and training sessions as necessary.
Handle guest check-ins and check-outs, answer incoming calls, and uphold guest service standards.
Perform nightly accounting and work as a runner for housekeeping needs during the midnight shift.