Night Auditor

Property Management•Saint Paul, MN

18d

About The Position

The Night Auditor completes nightly audit functions while delivering exceptional guest service at the hotel front desk. During the overnight shift, the role also assists guests with check-ins and check-outs, processes reservations, and responds to inquiries. The Night Auditor is expected to think proactively, prioritize guest security, and help maintain a safe, clean, and friendly work environment. The position is responsible for cash handling and maintaining the accuracy of the issued cash drawer, as well as completing required shift paperwork and daily night audit reports. It also supports hotel operations by maintaining room status inventory, communicating pertinent information between shifts and with hotel management, and working with other departments to provide high-quality customer service.

Responsibilities

Complete all nightly audit functions and required night audit reports.
Provide front-desk service during the overnight shift, including check-ins, check-outs, and reservation processing.
Respond to guest inquiries about hotel services, registration, shopping, dining, entertainment, and travel directions.
Count cash and maintain the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
Review the front desk log for problems, special requests, and other pertinent information.
Greet and register guests, assign rooms, and collect payment as part of guest registration.
Prepare express checkout folios and maintain room status inventory.
Communicate pertinent shift information to the Front Office Manager, General Manager, other desk staff, and the following shift.
Maintain and clean the lobby and bathroom as needed.
Explain in-room and hotel features to guests.
Work closely with hotel departments to support high-quality customer service.
Perform other duties as assigned by management.