Night Auditor

Highgate Hotels • West Des Moines, IA

24d • Onsite

About The Position

The Night Auditor reconciles hotel cashier transactions, reviews and compiles management reports, and ensures the accuracy of guest billings and city ledger transactions. The role communicates concerns and related issues to all levels of management and performs guest service agent duties as needed, including check-in, check-out, switchboard operation, and reservations. The shift is mainly Saturday and Sunday overnight.

Requirements

• High school diploma or equivalent and/or one year of progressive experience in a hotel or related field.
• Computer knowledge and skills.
• Ability to work with financial information and data and perform basic arithmetic functions.
• Ability to prioritize job functions and meet deadlines.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions.
• Ability to understand and apply complex information and data from various sources.
• Ability to maintain confidentiality of information.
• Flexible and long hours are sometimes required.
• Sedentary work involving exerting up to 10 pounds of force occasionally and negligible force frequently or constantly to move objects.
• Late/overnight shift.

Nice To Haves

• Guest service experience preferred.
• Willingness and ability to cross-train in other accounting or hotel-related areas.

Responsibilities

• Perform guest services functions as required, including checking guests in and out, taking reservations, and handling wake-up calls.
• Audit and reconcile financial and statistical reports.
• Prepare and distribute daily reports, including Daily Operating Reports, Discount Programs, and Tax Reports, according to hotel standards.
• Prepare and distribute month-end reports.
• Audit and reconcile Front Desk and Food & Beverage cashier work.
• Audit, reconcile, consolidate, and transmit credit card transactions promptly.
• Ensure accuracy of reported numbers and statistics.
• Input and update financial information in the corporate communications network.
• Perform daily, weekly, monthly, and annual data-processing system functions as required.
• Keep management informed of unusual operational or financial events and policy or procedure deviations.
• Ensure overall guest satisfaction and handle guest requests.
• Respond to governmental inquiries upon receipt.
• Attend required hotel meetings and trainings.
• Maintain regular attendance, personal appearance, grooming, and proper uniform and nametag.
• Comply with hotel standards and regulations to support safe and efficient operations.
• Identify problem areas and assist with implementing solutions; anticipate, prevent, identify, and resolve problems.
• Maintain confidentiality, show initiative, and anticipate guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED