Night Auditor

Drury Hotels • Joplin, MO

21d • Onsite

About The Position

The Night Auditor performs front-desk functions, audits the previous day’s receipts, runs reports, and verifies the accuracy of information. The role may also assist with breakfast setup, food preparation, service, and cleaning. The Night Auditor is responsible for guest safety and security during overnight hours and may be the only team member on the property for most or all of the shift, so the ability and willingness to work alone is required.

The position provides courteous, efficient, and friendly service to guests and potential guests, responds promptly to inquiries, requests, and complaints, and helps maintain a positive work environment for a diverse team and guest population. The role also requires maintaining a clean and organized front-desk lobby and following hotel safety and security rules and instructions.

Requirements

• Ability to take written and verbal direction.
• Ability to speak and read English clearly.
• Ability to relate to the public in a warm, friendly, and hospitable manner.
• Attention to detail and ability to handle multiple tasks simultaneously and efficiently.
• Thorough knowledge of Drury Hotels’ guest-services policies and procedures.
• Ability to handle money, make change, and use office machines in normal day-to-day activities.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Perform front-desk functions, including checking guests in and out, promoting sales-related programs, maintaining guest records, and handling cash.
• Audit the previous day’s receipts to verify and balance entries.
• Run reports and verify the accuracy of information.
• Assist with breakfast setup and, where needed, food preparation, service, and cleaning.
• Provide courteous, efficient, and friendly service to guests and potential guests.
• Respond promptly and efficiently to guest inquiries, requests, and complaints.
• Help maintain a positive work environment for the team and guests.
• Maintain a clean and organized front-desk lobby area.
• Follow hotel safety and security rules and instructions.
• Protect guest safety and security during overnight hours.

Benefits

• Quarterly bonus opportunity of up to $3,200 annually, separate from base salary.
• Flexible scheduling.
• Paid time off.
• Hotel discounts and free room nights.
• Mentorship, cross-training, development plans, and management training.
• Medical, dental, vision, prescription, life, and disability coverage, plus a Team Member Assistance Program.
• Company-matched 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed