Night Auditor - Colcord Hotel

Coury Hospitality•Oklahoma City, OK

20d

About The Position

The Colcord Hotel is hiring a Night Auditor to support overnight Front Office operations and provide welcoming, professional service to guests, visitors, and Curators. The role helps maintain a secure environment and a smooth guest experience throughout the night, including guest registration and assistance, reservation support, telephone handling, and responses to questions and concerns. The Night Auditor also completes end-of-day reporting and reconciliation across hotel systems, follows accounting and cash-handling procedures, and maintains guest key control and security practices. The position requires working independently overnight, remaining attentive to guests, following hotel policies, and communicating important information and concerns to leadership. The employee must remain on-site during inclement weather until properly relieved, as required by operational needs.

Requirements

Ability to work the overnight shift, typically 11:00 PM–7:00 AM, including weekends and holidays as needed.
Ability to remain alert and work independently during overnight hours.
Strong attention to detail and accuracy when handling financial information and hotel systems.
Ability to use computers, keyboards, printers, and hotel systems, and to learn reservation and accounting systems.
Previous cashier or basic accounting experience and understanding of accurate transactions and reconciliation.
Strong verbal and written English communication skills.
Strong customer service and interpersonal skills.
Ability to handle guest concerns with patience, empathy, and professionalism.
Ability to multitask, prioritize responsibilities, and work under pressure in a fast-paced environment.
Understanding of guest privacy, security, and proper key handling.
Professional appearance and conduct.
Dependability and excellent attendance and punctuality.
Ability to stand for extended periods and use a computer and standard office equipment for extended periods.
Ability to work in crowded or close-quarter Front Office spaces and move throughout the Front Office and hotel as needed.
Ability to maintain professionalism and attentiveness during overnight hours.

Nice To Haves

Previous customer service experience.
Previous hotel, Front Office, Night Audit, cashier, or hospitality experience.
Basic accounting and cash-handling knowledge.

Responsibilities

Welcome guests, visitors, and Curators professionally throughout the overnight shift.
Register guests with advance reservations and assist visitors seeking accommodations.
Provide information about hotel services, amenities, and the surrounding area.
Answer internal and external telephone calls, take messages, and direct calls appropriately.
Act as the overnight reservation attendant and assist guests with reservation needs.
Answer guest questions and provide accurate, helpful information.
Run end-of-day reports and reconcile information across hotel systems.
Follow accounting procedures and ensure overnight financial information is accurate.
Maintain proper guest key control and follow hotel security procedures.
Handle lost and found items according to hotel procedures.
Remain attentive and available to guests throughout the overnight shift.
Respond professionally to guest concerns and help resolve issues when possible.
Communicate important information and overnight concerns to the appropriate leadership team.
Follow Front Office, safety, security, accounting, and company policies and procedures.
Remain on-site and on duty during inclement weather until properly relieved, as required.