Night Auditor

Wilderness Resort•Wisconsin Dells, WI

28d•Onsite

About The Position

Wilderness Resort in Wisconsin Dells, Wisconsin, is hiring a Night Auditor to perform third-shift guest services duties at its family-owned waterpark resort. The role supports guest satisfaction and resort operations by completing night audit procedures, assisting guests with check-in and check-out, maintaining accounts and payments, coordinating requests with other departments, and monitoring the alarm panel. The position is part-time or full-time and requires night and weekend availability.

Requirements

Hardworking, dependable, enthusiastic, and customer-service-driven.
Availability to work nights and weekends.

Responsibilities

Follow and complete Night Audit procedures described in the procedure manual.
Provide guest services in accordance with Guest Services training.
Greet, register, and assign rooms to hotel guests.
Verify customers’ credit cards, establish payment methods, and obtain deposits and copies of guest identification when necessary.
Maintain records of room availability and guest accounts manually or using computers.
Compute bills, collect payments, and make change for guests.
Perform booking activities, including balancing cash accounts.
Issue room keys and direct guests to their rooms.
Review accounts and charges with guests during check-out.
Post charges for rooms, food and beverage, and miscellaneous items.
Transmit and receive messages by telephone, cell phone, or radio.
Contact appropriate departments regarding guests’ special requests, requirements, or needs.
Manage cash banks.
Communicate with guests and other managers to coordinate hotel activities.
Monitor the alarm panel and dispatch alerts to security, emergency personnel, and on-call management as necessary.
Perform other duties as assigned by management.