Night Auditor

Hampton Inn & Suites Park-Frisco (Crestline Hotels and Resorts)•Frisco, CO

15d

About The Position

The Night Auditor serves as an ambassador for the hotel, handling guest check-ins and check-outs and incoming calls while maintaining guest service standards. The role also performs nightly accounting and assists housekeeping as a runner during the midnight shift. The Night Auditor computes, classifies, and records numerical data to maintain complete financial records, performs routine calculating, posting, and verification duties, and may check the accuracy of figures and postings made by other workers.

Requirements

High school diploma or GED.
One year of previous experience in a similar hotel position.
Basic computer skills.
Ability to work the overnight shift from 11 p.m. to 7 a.m.

Responsibilities

Resolve guest complaints and ensure guest satisfaction.
Maintain knowledge of hotel features and services, room types and locations, rates and promotions, occupancy and arrivals/departures, room availability, and scheduled group activities.
Maintain cleanliness, sanitation, and organization of assigned work areas.
Pick up, count, and maintain the bank, keeping it secure.
Read the log book daily and record pertinent information.
Process currency exchanges and guest-account payments, adjustments, rebates, paid-outs, and credits.
Operate the Property Management System and maintain its security.
Verify and correct the Room Rate Report.
Post and audit banquet charges and adjust outside vendor activity.
Reconcile telephone calls and miscellaneous accounts.
Back up computer system files.
Verify that checks are closed and close and log open checks in the Point of Sale system.
Print Food & Beverage end-of-day reports; audit Food & Beverage cashier work and correct discrepancies.
Audit Rooms cashier work and correct discrepancies.
Audit miscellaneous charges, including banquets and bars.
Verify package postings on house accounts.
Enter sales figures into the Property Management System and balance accounts.
Run Room & Tax and verify that all room rates have posted.
Verify the Cashiers Report against the drop log and paperwork.
Record room statistics.
Close the Point of Sale system after balancing work.
Run the end-of-day program and close the day.
Check that system interfaces are operating.
Run and distribute daily Flash Reports, morning reports, and backup reports.
Print and distribute express checkout folios.
Sign out and brief the relief worker.
Review the Night Audit checklist and verify completion of all work.
Restock printers.
Complete and deposit payments and corresponding checks.
Review assignment status and follow-up actions with the oncoming supervisor.
Document maintenance needs on work orders and submit them to the manager or supervisor.
Attend monthly department meetings and training sessions as necessary.
Work overnight from 11 p.m. to 7 a.m.