Night Auditor

Drury Hotels • Joplin, MO

20d • Onsite

About The Position

The Night Auditor performs front desk functions, including checking guests in and out, promoting sales-related programs, maintaining guest records, and handling cash. The role audits the previous day’s receipts to verify and balance entries, runs reports, and checks the accuracy of information. It may also involve setting up breakfast, including food preparation, service, and cleaning.

The Night Auditor is responsible for guest safety and security during overnight hours and may be the only team member on the property for most or all of the shift. The role requires the ability to work alone and to provide courteous, efficient, and friendly service to guests and potential guests. The employee responds promptly to inquiries, requests, and complaints, helps maintain a positive work environment, and keeps the front desk lobby clean and organized while following hotel safety and security procedures.

Requirements

• Ability to take written and verbal direction.
• Ability to speak and read English.
• Ability to relate to the public in a warm, friendly manner and provide a hospitable environment.
• Attention to detail and ability to handle multiple tasks simultaneously and efficiently.
• Thorough knowledge of Drury Hotels’ guest-service policies and procedures.
• Ability to handle money, make change, and use office machines in normal day-to-day activities.
• Willingness and ability to work alone as scheduled; at some locations, the employee may be the only team member on the property during the shift.

Responsibilities

• Perform front desk functions, including checking guests in and out, promoting sales-related programs, maintaining guest records, and handling cash.
• Audit the previous day’s receipts to verify and balance entries.
• Run reports and verify the accuracy of information.
• Assist with breakfast setup, which may include food preparation, service, and cleaning.
• Protect guest safety and security during overnight hours.
• Provide courteous, efficient, friendly, and professional service to guests and potential guests.
• Respond promptly and efficiently to inquiries, requests, and complaints.
• Contribute to a positive work environment for the team and guests.
• Maintain the front desk lobby in a clean and organized manner.
• Follow hotel safety and security rules and instructions.

Benefits

• Quarterly bonus opportunity of up to $3,200 annually, separate from base salary
• Flexible scheduling
• Paid time off
• Hotel discounts and free room nights
• Mentorship, cross-training, development plans, and management training
• Medical, dental, vision, prescription, life, and disability coverage
• Team Member Assistance Program
• Company-matched 401(k)

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed