Night Auditor

Residence Inn Indianapolis Airport•Indianapolis, IN

11d

About The Position

The Night Auditor oversees nightly front desk operations, reconciles the day’s financial activities, and prepares reports for the next day’s operations. The role also provides guest services and manager-on-duty coverage during the overnight shift, with a focus on accurate financial processing and exceptional guest experiences. The position performs front desk duties such as check-in and check-out, reservation handling, responding to guest inquiries and complaints, and handling guest payments. It reconciles front desk work, runs the trial balance, posts rooms, closes the day, distributes next-day reports, and completes shift closing with required approvals. The Night Auditor also coordinates guest services and communications, maintains a clean work area, uses the hotel’s property management and electronic key systems, and follows company procedures and rules. The position pays $17, based on experience and qualifications. Associates may work varying schedules, including nights, weekends, and holidays, based on business needs. A high school diploma or equivalent is required. One to two years of accounting or front office experience is preferred.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Extensive knowledge of the hotel, its services, and local area attractions.
Ability to maintain professionalism and handle sensitive information confidentially.
Ability to sit at a desk for up to 8 hours per day, with walking and standing required for the remainder of the shift.
Ability to lift up to 15 lbs on occasion and perform tasks involving repetitive motions, bending, and climbing.

Nice To Haves

One to two years of experience in an accounting or front office position.

Responsibilities

Perform front desk duties, including guest check-in and check-out, reservation handling, and responding to guest inquiries.
Reconcile daily front desk agent work and ensure accuracy in daily accounting processes.
Run the trial balance, post rooms, close the day, and prepare and distribute next-day reports for Front Office, Housekeeping, Sales, and the Executive Office as required.
Greet and welcome guests, handle complaints promptly, and provide a positive guest experience.
Handle financial transactions, including accepting payments, maintaining a house bank, and preparing receipt reports.
Issue and control access to safety deposit boxes and post miscellaneous charges as requested.
Answer telephones promptly and handle reservations, check-ins, and check-outs accurately and efficiently.
Operate or assist with transportation arrangements in a timely and courteous manner.
Assist guests with luggage and provide information about local attractions and hotel services.
Manage messages, wake-up calls, mail, and faxes promptly and accurately.
Follow applicable company Standard Operating Procedures.
Use the Property Management System and Electronic Key Equipment effectively.
Maintain a clean and orderly work area and respond promptly to Front Office Manager or Manager on Duty requests.
Communicate pertinent information to other departments.
Use time wisely, respond positively to ideas and feedback, and demonstrate selling techniques to pursue upselling and revenue opportunities.
Complete shift closing accurately and obtain appropriate approval signatures and authorization codes.
Comply with company rules and regulations for safe and effective hotel operations.