Night Auditor

The Marcus Corporation • Chicago, IL

24d • Onsite

About The Position

AC Hotel Chicago Downtown is seeking a Night Auditor to welcome guests and provide prompt, courteous service while supporting overnight hotel operations. The hotel is a 226-room property near Chicago’s Magnificent Mile and is part of Marcus Hotels & Resorts. The role combines guest service with auditing, financial reconciliation, reporting, and administrative duties. The Night Auditor balances revenue and settlement accounts each night, maintains files, and resets systems for the next day’s operations. The position requires a varied schedule that may include days, evenings, weekends, and holidays.

Requirements

• High school diploma or equivalent.
• Prior experience in a guest or customer service position; hospitality experience is preferred.
• Ability to work independently and use good judgment, problem-solving, and decision-making skills.
• Ability to read, listen, and communicate effectively in English, verbally and in writing.
• Excellent customer service and communication skills.
• Ability to access and accurately enter information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.
• Ability to work a varied schedule that includes days, evenings, weekends, and holidays, and to work under pressure.

Nice To Haves

• Prior guest or customer service experience within the hospitality industry.

Responsibilities

• Deliver exceptional guest experiences from check-in to checkout.
• Handle reservations, inquiries, and complaints using hotel systems.
• Prepare daily restaurant revenue report data by auditing Micros tapes and journals, including revenue, covers, server fees, tips paid out, and settlements by tape and cashier.
• Run audit reports and journals from the Front Office mainframe, Micros computer, and credit card system.
• Make corrections and adjustments and address computer problems that arise during the shift.
• Enter revenue, expenses, and allowances on the PC to generate daily reports, including the Guest Ledger summary and Daily restaurant summary.
• Resolve guest issues effectively while maintaining composure and professionalism under pressure.
• Build guest relationships through personalized service and local knowledge.
• Communicate with guests and colleagues in person and by phone.
• Manage financial transactions and cash-handling responsibilities accurately.
• Multitask and prioritize in a fast-paced environment.
• Perform administrative duties that support overall hotel operations.
• Balance revenue and settlement accounts nightly, maintain files, and reset the system for next-day operations.

Benefits

• Room discounts at Marcus Hotels & Resorts and Marriott worldwide locations.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
• Two-for-one movie theater coupons at Marcus Theatres.
• Career growth and the ability to transfer between properties while maintaining employment with the company.
• Paid time off.
• Medical, dental, and vision insurance offered after 30 days of employment.
• Company-paid life insurance.
• Employee assistance program.
• 401(k) with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED