Night Auditor

Proper Hospitality Careers•Austin, TX

13d

About The Position

The Night Auditor supports the front office team during overnight shifts by auditing, balancing, and reconciling daily financial transactions while providing exceptional guest service. The role is the primary guest contact during late hours and helps maintain hotel operations independently in a quiet, late-night environment. Responsibilities include performing the daily night audit, reconciling guest accounts, reviewing transaction reports, ensuring revenue and financial data are accurately reflected, and preparing end-of-day reports for management. The Night Auditor also provides overnight front desk services, handles guest requests and concerns, responds to emergencies according to hotel policies, processes payments, prepares invoices, and coordinates with hotel teams to address overnight issues. The position requires attention to detail, problem-solving ability, sound customer service, and effective communication with guests and colleagues.

Requirements

High school diploma or equivalent.
Strong attention to detail and accuracy in financial reconciliation.
Excellent verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively in a fast-paced, quiet, and sometimes solitary work environment.
Basic accounting skills and understanding of hotel financial operations.
Exceptional customer service skills and ability to resolve guest issues independently.
Ability to sit or stand for extended periods.
Ability to occasionally lift or move up to 25 pounds.
Frequent use of hands, fingers, and wrists for typing, handling check-in materials, and operating phone or computer systems.

Nice To Haves

Previous experience in a hotel or customer service role.
Experience with hotel property management systems such as InforHMS, Opera, or similar.
Previous night audit or accounting experience is highly preferred.

Responsibilities

Perform the daily night audit and ensure transactions are accurately recorded, balanced, and posted to hotel financial systems.
Reconcile guest accounts, including charges, payments, and billing adjustments.
Review reports and logs to verify room charges, guest payments, and charges for hotel amenities and services.
Ensure revenue and financial data are accurately reflected in daily reports.
Prepare and distribute end-of-day financial reports for management review.
Provide overnight front desk services, including guest check-ins, check-outs, and responses to inquiries.
Handle guest complaints, requests, and concerns promptly and professionally.
Assist guests with room keys, special accommodations, and other overnight requests.
Serve as the contact for emergency situations and follow hotel policies for incidents.
Ensure guest accounts are correctly billed for room rates, services, and incidentals.
Process cash, credit, and debit payments and accurately record transactions.
Prepare invoices and handle special billing requests in accordance with hotel policies.
Communicate with the day shift team to support a smooth transition and continuity of guest service.
Coordinate with housekeeping, maintenance, and security teams to address overnight issues or requests.
Document significant shift issues and events for management follow-up.