Night Auditor | Barkers Island Inn | Superior, WI
About The Position
The Night Auditor is responsible for providing exceptional guest service, ensuring all guest inquiries and concerns are addressed promptly. This role involves registering and processing guests upon arrival and departure, demonstrating telephone courtesy and professionalism, and attentively listening to guests to anticipate their needs. The Night Auditor will maintain a clean and professional appearance of public areas and the hotel office, use appropriate selling techniques to maximize revenue and occupancy, and complete daily management operations reports. Ensuring all guest accounts are complete and accurate is crucial, as is demonstrating a working knowledge of all hotel services, facilities, and the local area. Compliance with the hotel's standard operating procedures and policies, as well as assisting in upholding safety procedures for guests and hotel team members, are key responsibilities. The role also involves assisting team members and other departments as needed to contribute to operational efficiency, delivering amenities and general assistance to guests, and performing additional responsibilities as assigned by leadership.
Requirements
- Strong interpersonal and communication skills
- Strong organizational skills and attention to detail
- Ability to handle stressful situations with poise and professionalism
- Conduct work-related functions in a professional manner
Responsibilities
- Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly
- Registers and processes guests upon arrival and departure
- Demonstrates telephone courtesy and professionalism
- Attentively listens to guests and anticipates any additional needs or concerns
- Maintains clean and professional appearance of public areas and hotel office
- Uses appropriate selling techniques to maximize revenue and occupancy
- Completes daily management operations reports
- Ensures all guest accounts are complete and accurate
- Demonstrates a working knowledge of all services and facilities of the hotel and local area
- Complies with the hotel's standard operating procedures and policies
- Assists in monitoring and upholding procedures for safety of guests and hotel team members
- Assists team members and other departments as needed to contribute to operational efficiency
- Delivers amenities and general assistance to guests as requested
- Performs additional responsibilities as assigned by leadership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
