Night Auditor

MCR Hotels•Tallahassee, FL

20d•Onsite

About The Position

The Night Auditor supports overnight hotel operations at Doubletree Tallahassee, completing hotel audit reports by the designated time and following overnight security procedures. The role also includes receiving and noting incoming mail as required by the shift checklist. All team members are expected to deliver clean, friendly, well-organized, and safe hotel experiences. This includes welcoming guests, responding to concerns with hospitality and urgency, maintaining clean workspaces, accurately completing operational checklists and shift handovers, wearing an approved uniform, and communicating and collaborating professionally. Team members may also be asked to help clean guest rooms or public spaces and to perform other job-related duties assigned by an authorized person. The position requires working a varied schedule that may include evenings, nights, weekends, and holidays. It involves extended periods of standing, operating computers and office equipment, data entry, moving throughout the hotel, and lifting or transporting supplies weighing up to 25 pounds. The work environment is usually moderately noisy.

Requirements

Must be at least 18 years of age.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by coworkers and guests.
Must communicate information and ideas clearly in English.
Must have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must be able to stand or remain stationary for 3–4 hours at a time.
Must be able to operate computers and other office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually handle objects, tools, or controls.
Must be able to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
Must be able to inspect and visually observe details at close and long range.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Complete and send hotel audit-related reports by the designated time on the overnight checklist.
Follow overnight security measures, including locking exterior entrances at designated times, following late-arrival guest protocols, and handling safety and security issues according to procedures.
Receive and note incoming mail as required by the daily shift checklist.
Greet guests warmly, use their names when possible, answer calls using the approved greeting, and support guest satisfaction.
Respond to challenging guest situations with hospitality and a sense of urgency.
Maintain clean, organized, and safe work areas, and help clean guest rooms or public spaces as needed.
Complete operational checklists accurately and on time, and provide accurate, timely shift handover reports.
Communicate and collaborate clearly, honestly, and professionally with team members.
Wear a clean, approved uniform and nametag, and maintain grooming standards.
Arrive and clock in on time, clock out at the scheduled shift end unless directed otherwise, never work off the clock, and take breaks according to the schedule.