Night Auditor

Highgate Hotels • Chandler, AZ

19d • Onsite

About The Position

The Night Auditor reconciles hotel cashier transactions, reviews and compiles management reports, and ensures the accuracy of guest billings and city ledger transactions. The position communicates concerns and related issues to management and performs guest services agent duties as needed, including check-in, check-out, switchboard operation, and reservations. The role is based at Hampton Inn Chandler in Chandler, Arizona, and requires late/overnight work.

Requirements

• High school diploma or equivalent and/or one year of progressive experience in a hotel or related field.
• Computer knowledge and skills.
• Ability to work with financial information and data and perform basic arithmetic functions.
• Ability to prioritize job functions and meet deadlines.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions.
• Ability to understand and apply complex information and data from various sources.
• Ability to maintain confidentiality of information.
• Ability to maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.

Nice To Haves

• Guest service experience.

Responsibilities

• Perform guest services functions as required, including checking guests in and out, taking reservations, and handling wake-up calls.
• Audit and reconcile financial and statistical reports.
• Prepare and distribute required daily reports according to hotel standards, including Daily Operating Reports, discount program reports, and tax reports.
• Prepare and distribute month-end reports.
• Audit and reconcile Front Desk and Food & Beverage cashier work.
• Audit, reconcile, consolidate, and transmit credit card transactions in a timely manner.
• Ensure the accuracy of reported numbers and statistics.
• Input and update financial information in the corporate communications network.
• Perform required daily, weekly, monthly, and annual data-processing system functions.
• Keep management informed of unusual operational or financial events and deviations from policies or procedures.
• Ensure overall guest satisfaction and handle guest requests.
• Respond to governmental inquiries upon receipt.
• Attend required hotel meetings and trainings, maintain regular attendance, and comply with hotel standards and regulations.
• Maintain proper personal appearance and grooming, including wearing the proper uniform and nametag.
• Maximize productivity, identify problem areas, and assist with implementing solutions.
• Anticipate, prevent, identify, and resolve problems as necessary.
• Maintain confidentiality of information and show initiative by anticipating guest or operational needs.
• Cross-train in other accounting or hotel-related areas.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED