NIGHT AUDITOR

SHAMIN HOTELS MASTER • Richmond, VA

27d • $16 - $18 • Onsite

About The Position

Night auditors perform end-of-day accounting tasks and overnight front desk duties. They assist late-night guests, process check-ins and check-outs, and respond to customer requests. They audit, reconcile, and balance daily financial activities while acting as a guest service representative and manager on duty during nighttime hours.

Requirements

• Basic reading, writing, and math skills.
• Customer service skills.
• Financial management skills.
• High school diploma, GED certification, or equivalent experience preferred.
• Bachelor’s degree and/or equivalent experience in a hotel or related field preferred.
• One to two years of hotel front desk or night auditor experience preferred.
• Brand systems knowledge preferred.
• Demonstrate teamwork, ownership, willingness to learn, and a positive, guest-focused service approach.

Nice To Haves

• High school diploma, GED certification, or equivalent experience.
• Bachelor’s degree and/or equivalent experience in a hotel or related field.
• One to two years of hotel front desk or night auditor experience.
• Brand systems knowledge.

Responsibilities

• Perform daily audit procedures established by the hotel and company.
• Complete and attribute required audit reports.
• Verify the status of wake-up call requests and ensure they are handled properly.
• Balance cash receipts and work performed during the audit shift.
• Prepare the front office for the A shift and reset the day's business.
• Act as a Guest Service representative during nighttime hours.
• Act as the manager on duty during nighttime hours.
• Attend and actively participate in front office meetings.
• Participate in training and cross-training programs.
• Act as the PBX operator during the audit shift.
• Assist breakfast attendants with setting up breakfast areas as needed.
• Greet guests in a friendly and warm manner.
• Report to scheduled shifts on time and in uniform in accordance with company policy.
• Comply with company policies and procedures pertaining to the position and its duties.
• Perform other related duties as required.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Accident insurance
• Short- and long-term disability insurance
• Pet insurance
• Gym membership discounts
• Paid time off
• Paid holidays
• Discounts on tickets, rental cars, and attractions
• Footwear discounts
• 401(k) plan with company match
• Employee discounts at branded hotels

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED