Night Auditor

Charlestowne Hotels•Hamilton, NY

26d

About The Position

The Night Auditor works as a Guest Service Representative while conducting the hotel’s night audit. The role handles guest-service and accounting duties, including auditing, posting, and balancing daily financial transactions. By reconciling revenue and expenses, the Night Auditor helps ensure guests are billed correctly and credit-card transactions are accurately recorded. The position also greets, registers, and checks out hotel guests while supporting guest service and the hotel’s financial operations. The role additionally performs front-desk duties such as managing reservations, answering telephone calls, processing payments, responding to guest requests, maintaining front-desk supplies and the nearby lobby area, and following hotel safety, security, and emergency procedures.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
Significant attention to detail.
Ability to operate front-desk equipment, including a computer, switchboard, and credit-card machines.
Understanding of basic math skills.
Good verbal and guest-interaction skills.
Ability to collect money and issue change where applicable.
Ability to work as a cohesive team member and relay information appropriately from shift to shift.
Must be able to stand for several hours at a time.
May be required to lift items weighing up to 25 lbs.

Responsibilities

Audit, post, and balance the hotel’s daily cashier work.
Post room fees, related taxes, and charges for other paid services to guest accounts daily.
Verify account entries are balanced, document discrepancies, and settle guest accounts appropriately.
Follow hotel billing standards and prepare financial reports on hotel performance for distribution to appropriate departments.
Reconcile the credit-card system to daily transaction lists.
Verify cash postings and cashier drops for accuracy.
Complete the hotel’s daily turn and compile and organize transaction paperwork as directed by management.
Greet guests pleasantly and professionally; complete guest registration and checkout procedures.
Answer and transfer telephone calls and take messages when applicable.
Make guest reservations, including changes and cancellations.
Follow credit-card procedures; maintain an accurate bank during the shift and use the correct vouchers for transactions.
Respond to guest needs and requests promptly and follow up to confirm they were addressed appropriately and to the guest’s satisfaction.
Understand hotel services and programs, and be knowledgeable about the geographic area and points of interest.
File paperwork as directed and keep the front desk stocked with supplies.
Understand hotel emergency procedures and evacuation protocols.
Collect guest payments at check-in and checkout and make change as necessary.
Keep the front-desk and nearby lobby area neat, clean, vacuumed, and dusted daily.
Follow company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to a manager.
Maintain a clean and professional uniform and personal appearance.
Protect confidential company information and company assets.
Communicate clearly and professionally and maintain open, collaborative relationships with employees and management team members.
Perform other reasonable job duties as requested.