Night Auditor
About The Position
The Night Auditor handles guest reservations, check-in and check-out, payments, and service procedures in accordance with brand quality assurance standards. The role maintains a friendly, hospitable presence at the desk throughout all hours and provides guests with information about local attractions and amenities. The Night Auditor also supports accurate collections, security of guest and company property, rate optimization, timely documentation, and guest satisfaction. The property is managed by OTO Development, a hotel development and management company operating upscale select-service, extended-stay, and lifestyle hotels across the United States.
Requirements
- Proficiency in administering applicable property management systems.
- Ability to respond quickly and appropriately to emergency situations.
- Experience with accurate cash and credit-card handling and maintaining the security of confidential information.
- Ability to pass certification tests required to meet brand standards.
- Experience using computers, especially for data entry.
- Ability to work well with others.
- Customer-focused approach that prioritizes guests’ needs.
- Approachability and ability to encourage effective communication with guests and fellow team members.
- Comfort standing, sitting, walking, bending, lifting, and squatting for extended periods.
Responsibilities
- Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards.
- Maintain a friendly and hospitable attitude with guests and team members and remain present at the desk during all hours.
- Maintain knowledge of local attractions and amenities to assist guests seeking information.
- Ensure credit card and direct-bill collections are handled in accordance with company policies.
- Maintain proper control over keys, safe deposits, and company and guest property.
- Monitor competitor occupancy and rates to help ensure rates are optimized.
- Complete required documentation in a timely manner.
- Quote daily rates and issue credits properly.
- Perform other duties as assigned to support guest satisfaction.
Benefits
- Medical insurance options
- Dental insurance
- Vision insurance
- 401(k) with company match
- Company-provided life insurance
- Tuition assistance
- Paid time off
- Paid holiday time
- Travel discounts
- Competitive pay
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
