Night Auditor

Sage Hospitality Group•Savannah, GA

26d•Onsite

About The Position

The Night Auditor audits, balances, and reports on hotel operations—including food and beverage outlets, rooms, and the front desk—to provide accurate, timely information, ensure company and hotel policies and procedures are followed, and help prevent fraud. The role also serves arriving, departing, and in-house guests by providing courteous service, responding to inquiries about reservations and hotel information, and addressing guest concerns. The position performs nightly financial and operational audits, prepares reports and statistics, closes out daily banking and audit processes, and carries out front-desk duties such as guest check-in and check-out. It also maintains guest relations, answers and places calls, schedules wake-up calls, and pages guests. The work is primarily indoors at a climate-controlled station, with prolonged standing and movement throughout the hotel.

Requirements

High school education or equivalent experience.
Ability to operate a personal computer, cash register, and calculator.
Ability to compile facts and figures.
Telephone and guest-relations etiquette and skills.
Moderate hearing ability to communicate with guests.
Excellent vision for viewing a CRT screen.
Excellent speech communication skills for communicating with guests by telephone.
Excellent comprehension and literacy for reading daily reports and numbers.
Ability to meet the physical demands of the role, including prolonged standing, repeated bending and kneeling, mobility throughout the hotel, and occasional lifting or carrying of items up to 25 pounds.

Nice To Haves

Accounting background preferred, but not required.

Responsibilities

Audit, balance, and report on cash and credit operations for food and beverage outlets, including checks, over/short figures, deposits, counts, house charges, promotional materials, and postings; reset registers.
Audit, balance, post, and report front-desk activity, including room charges, phone calls, folios, corrections, adjustments, taxes, disputed charges, deposits, and cash handling.
Audit, balance, prepare, verify, and report room information for rooms management.
Prepare and input statistics and income journal sheets for daily reports.
Balance and close all bank ticket codes daily.
Run the final night audit after ensuring nightly revenues are in balance.
Greet arriving guests and complete established check-in procedures using manual and computerized methods.
Facilitate guest check-outs, close guest accounts, and open rooms for resale.
Maintain good guest relations and respond knowledgeably to questions and concerns in person and by telephone.
Operate PBX equipment to answer incoming calls, assist with outgoing calls, schedule wake-up calls, and page guests.
Perform Front Desk Clerk duties, including express checkouts.