Night Auditor

Archer (Lodgeworks) • Florham Park, NJ

21d • $20 - $20

About The Position

The Night Auditor prepares and completes night audit checklist work and reports. The role focuses on exceeding guest expectations, carrying out brand service standards, resolving guest challenges, and ensuring accurate nightly posting and reporting. The Night Auditor handles guest services and reservations, responds to inquiries and concerns, follows accounting and cash-handling procedures, and provides accounting support by posting revenue to the correct departments, balancing the guest ledger daily, completing reports, and submitting appropriate reports to corporate.

Requirements

• Excellent communication skills.
• Customer-focused approach to guests, clients, and employees.
• Ability to adapt quickly to change.
• Ability to follow directions, guidelines, and work objectives.
• Ability to exert up to 30 pounds of force occasionally.
• Ability to stand for an entire shift or an extended period.
• Ability to reach overhead, use both hands, lean over, stoop, and kneel.
• Eagerness to be part of a strong work culture and team.

Nice To Haves

• Six months of related experience in hospitality or a service industry.

Responsibilities

• Check hotel guests in and out in a confident, professional, and personalized manner.
• Welcome and register guests, explain accommodations, and establish credit or a method of payment.
• Maintain knowledge of room categories, rates, packages, promotions, amenities, the local area, and other hotel information; answer guest inquiries.
• Maintain regular attendance in accordance with LodgeWorks standards and scheduling based on hotel needs.
• Take hotel reservations accurately and efficiently.
• Respond promptly to guest comments and concerns and resolve them in a timely, friendly, and efficient manner.
• Maintain accuracy in accounting, cash handling, and billing procedures.
• Follow tax-exempt policies and procedures.
• Answer calls in a courteous, professional, and efficient manner.
• Use hotel communication tools to log and notify fellow associates and supervisors of pertinent information.
• Post revenues to the correct department, balance the guest ledger daily, and complete necessary reports.
• Submit appropriate reports to corporate in a timely manner.
• Assist with other tasks or duties as requested by management.

Benefits

• PTO
• Hotel and restaurant discounts at select LodgeWorks properties
• Health benefits
• Vision benefits
• Dental benefits
• 401(k) plans with matching contributions
• Paid holidays
• Company-sponsored short-term and long-term disability
• Referral bonuses
• Flexible spending accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed