Night Auditor

Holiday Inn Express-Durham•Durham, NC

12d

About The Position

The Night Auditor oversees the hotel’s overnight operations, balances the day’s financial transactions, and ensures guest services are provided efficiently during the night shift. The role combines front desk duties, account reconciliation, nightly reporting, guest assistance, and security checks to maintain accurate financial records and a safe, quiet environment for guests. The position works independently in a low-traffic environment and may support other hotel departments as needed.

Requirements

High school diploma or equivalent.
Strong numerical and analytical skills, including experience handling financial transactions and reconciliations.
Proficiency in property management systems (PMS) and accounting software.
Excellent communication and customer service skills, with the ability to handle guest issues professionally.
Ability to work independently and manage time effectively during overnight shifts.
Strong attention to detail and commitment to accuracy.
Ability to work weekends and holidays.
Physical stamina for standing, walking, and occasionally lifting items up to 25 lbs.

Nice To Haves

Additional education in hospitality management or accounting.
Previous experience in a hotel front desk, accounting, or night audit role.

Responsibilities

Reconcile and balance daily financial transactions, including room charges, food and beverage sales, and other hotel services.
Prepare and distribute daily revenue, occupancy, and other financial reports for management review.
Ensure transactions are accurately posted in the hotel’s property management system.
Audit guest accounts nightly, identify discrepancies, and resolve issues.
Check in late arrivals and check out early departures, accurately recording guest information.
Handle overnight guest inquiries, reservations, and requests with courteous, professional service.
Monitor and respond to guest needs and maintain a quiet, restful environment.
Keep the front desk clean, organized, and stocked with necessary supplies.
Conduct regular security checks, ensure doors are locked, and help secure the property.
Respond to security or emergency situations according to hotel protocols and notify appropriate authorities when necessary.
Follow fire safety and emergency evacuation procedures and report suspicious activity or security concerns to management.
Address guest issues and complaints, assist with special requests and accommodations, and maintain a welcoming demeanor.
Document guest concerns and communicate them to the morning shift when follow-up is needed.
Complete end-of-day procedures and accurately process and record financial data.
Prepare invoices, process payments, and update guest records.
Review and process wake-up calls, late check-outs, and special requests for the following day.
Support other hotel departments as needed during the night shift.
Perform other duties as assigned to meet the needs of the property.