Night Auditor

Royal Palm South Beach Miami, a Tribute Portfolio Resort•Miami Beach, FL

28d•Onsite

About The Position

The Night Auditor performs front desk duties during overnight hours, including guest check-ins and check-outs, processing payments, and maintaining accurate records. The role conducts night audits to verify guest accounts and resolve discrepancies, assists guests with questions, requests, and issues, and helps ensure the safety and security of the hotel. The Night Auditor provides welcoming, exceptional customer service, collaborates with other departments to meet guest needs, and maintains knowledge of hotel services, facilities, and local attractions. The position requires someone who can work independently, multitask, and handle flexible hours that include overnights, weekends, and holidays. The role is part of the reopening of the Royal Palm South Beach Miami, a 404-room beachfront hotel with 20,000 square feet of indoor and outdoor event space. Davidson Hospitality Group describes its workplace as entrepreneurial and focused on delivering individualized hospitality. Employment is subject to a pre-employment drug test and background check; the company participates in E-Verify.

Requirements

Prior cash-handling experience.
High school diploma or equivalent.
Strong attention to detail and ability to multitask.
Excellent communication and problem-solving skills.
Fluency in reading, writing, and speaking English.
Ability to work independently with minimal supervision.
Strong computer skills.
Ability to work flexible hours, including overnights, weekends, and holidays.

Nice To Haves

1–2 years of experience as a Night Auditor or in a similar role.

Responsibilities

Perform guest check-ins and check-outs during the night shift.
Process guest payments and maintain accurate records.
Conduct night audits to verify guest accounts and resolve discrepancies.
Assist guests with inquiries, requests, and issues during the night.
Help ensure the safety and security of the hotel premises during overnight hours.
Provide exceptional customer service and create a welcoming atmosphere for guests.
Collaborate with other departments to address guest needs and support a seamless guest experience.
Maintain knowledge of hotel services, facilities, and local attractions to assist guests.