Night Auditor

Peachtree Group Hospitality Management•Dallas, TX

28d•Onsite

About The Position

The Night Auditor is responsible for completing nightly audit functions while delivering exceptional guest service at the hotel front desk during the overnight shift. The role also supports guest check-ins and check-outs, processes reservations, and responds to guest inquiries, helping ensure attentive service throughout the night. The Night Auditor maintains guest security and a safe, clean, friendly work environment; handles cash and the issued cash drawer; reviews the front desk log; and completes guest registration and night audit paperwork. The position communicates relevant information across shifts and with hotel leadership and departments, and helps maintain the lobby and bathroom as needed.

Responsibilities

Keep guest security in mind and help create a safe, clean, and friendly work environment.
Count cash and maintain the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
Check the front desk log for problems and special requests.
Greet, register, and assign rooms to guests.
Process guest registrations, including collecting payment.
Prepare express checkout folios.
Maintain room status inventory.
Communicate pertinent shift information to the Front Office Manager, General Manager, and other desk staff.
Maintain and clean the lobby and bathroom as needed.
Communicate information to the following shift to ensure a smooth transition.
Work closely with all hotel departments to support high-quality customer service.
Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions; explain in-room and hotel features.
Complete required shift paperwork and daily night audit reports.
Perform other duties as assigned by management.