Night Auditor

Property Management•West Lafayette, IN

24d

About The Position

The Night Auditor completes nightly audit functions while providing exceptional guest service at the hotel front desk during the overnight shift. The role also assists guests with check-ins and check-outs, processes reservations, responds to inquiries, and helps maintain a safe, clean, and welcoming environment. The Night Auditor handles cash and the issued cash drawer, maintains room status inventory, completes shift paperwork and night audit reports, and communicates relevant information to hotel management and colleagues across shifts and departments.

Responsibilities

Complete nightly audit functions and required night audit reports.
Provide front-desk guest service, including greeting, registering, and assigning rooms to guests.
Assist with guest check-ins and check-outs, process reservations and registrations, and collect payment.
Prepare express checkout folios.
Count cash and maintain the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
Check the front desk log for problems, special requests, and other pertinent information.
Maintain room status inventory.
Communicate relevant shift information to the Front Office Manager, General Manager, other desk staff, and the following shift.
Work with hotel departments to support high-quality customer service.
Answer questions about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
Explain in-room and hotel features.
Maintain and clean the lobby and bathroom as needed.
Perform other duties as assigned by management.
Keep guest security in mind and help maintain a safe, clean, and friendly work environment.