Night Auditor

Sage Hospitality Group•Alexandria, VA

18d•Onsite

About The Position

The Night Auditor audits, balances, and reports on hotel operations—including food and beverage outlets, rooms, and the front desk—to provide accurate, timely information, ensure company and hotel policies and procedures are followed, and help prevent fraud. The role also provides professional and courteous service to arriving, departing, and in-house guests, responding to inquiries about reservations, hotel information, and guest concerns in person and by telephone. The position performs nightly audits and financial reporting, supports check-in and checkout procedures, handles guest accounts, and operates the hotel telephone system. It also performs Front Desk Clerk duties, including express checkouts.

Requirements

High school education or equivalent experience.
Ability to operate a personal computer, cash register, and calculator.
Ability to compile facts and figures.
Telephone and guest-relations etiquette and skills.
Moderate hearing ability to communicate with guests.
Excellent vision for viewing a CRT screen.
Excellent speech communication skills for communicating with guests by telephone.
Excellent comprehension and literacy for reading daily reports and numbers.

Nice To Haves

Accounting background preferred, but not required.

Responsibilities

Audit, balance, and report on cash and credit operations at food and beverage outlets, including checks, over/short figures, tally sheets, deposits, counts, house charges, promotional materials, and postings; reset registers.
Audit, balance, post, and report front desk activity, including room charges, phone calls, zero-balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, and deposits; verify proper cash-handling procedures.
Audit, balance, prepare, verify, and report room information to provide rooms management with performance information.
Prepare and input statistics and income journal sheets for daily reports.
Balance and close all bank ticket codes daily.
Run the final night audit after ensuring nightly revenues are in balance.
Greet arriving guests and complete established check-in procedures using manual and computerized methods.
Facilitate guest checkout by following established manual and computer procedures, closing guest accounts, and preparing rooms for the next sale.
Maintain good customer relations by staying informed about in-house and area functions and responding to questions and concerns in person and by telephone.
Operate PBX equipment, accept incoming calls, assist with outgoing calls, schedule and set wake-up calls, and page guests.
Perform Front Desk Clerk duties, including express checkouts.