Night Auditor

Crestline Hotels & Resorts•Golden, CO

11d

About The Position

The Night Auditor serves as an ambassador for the hotel, handling guest check-ins and check-outs and incoming calls while upholding Guest Service Standards. The role also performs nightly accounting and assists housekeeping as a runner during the midnight shift. The position involves recording and verifying financial data, maintaining accounting records, checking calculations and postings, and balancing hotel and point-of-sale accounts. The Night Auditor works three 10-hour shifts that may include weekends or holidays and must be able to work the overnight shift from 11 p.m. to 7 a.m.

Requirements

High school graduate or GED.
One year of previous experience in a similar hotel position.
Must be able to work the overnight shift from 11 p.m. to 7 a.m.
Basic computer skills.

Responsibilities

Resolve guest complaints and ensure guest satisfaction.
Maintain knowledge of hotel features and services, room types and locations, rates and promotions, occupancy, arrivals and departures, room availability, and scheduled group activities.
Maintain cleanliness, sanitation, and organization of assigned work areas.
Pick up, count, and maintain the bank; keep it secure at all times.
Read the log book daily and record pertinent information.
Process currency exchanges and guest account payments, as well as required adjustments, rebates, paid-outs, and credits.
Operate the Property Management System (PMS) and maintain its security.
Verify and correct the Room Rate Report.
Post and audit banquet charges and adjust outside vendor activity.
Reconcile telephone calls and miscellaneous accounts.
Back up computer system files.
Verify that checks are closed and close and log open checks in the Point of Sale (POS) system.
Print Food & Beverage end-of-day reports; audit Food & Beverage cashier work and correct discrepancies.
Audit Rooms cashier work and correct discrepancies, and audit miscellaneous charges such as banquets and bars.
Verify package postings on house accounts.
Enter sales figures into the PMS and balance all accounts.
Run Room & Tax and verify that all room rates have posted.
Verify the Cashiers Report against the drop log and paperwork.
Record room statistics and close the POS after balancing all work.
Run the end-of-day program and close the day; check that interfaces are operating.
Run and distribute daily Flash Reports, morning reports, and backup reports as appropriate.
Print and distribute express checkout folios.
Sign out and brief the relief associate.
Review the Night Audit checklist and verify completion of all work.
Restock all printers.
Complete and deposit payments and corresponding checks.
Review assignment status and follow-up actions with the oncoming Supervisor.
Document maintenance needs on work orders and submit them to a Manager or Supervisor.
Attend monthly department meetings and training sessions as necessary.
Assist housekeeping with runner needs during the midnight shift.